{"id":4428,"date":"2019-07-22T21:33:00","date_gmt":"2019-07-23T01:33:00","guid":{"rendered":"https:\/\/kurmi.wpengine.com\/resources\/la-gestion-des-uc-en-action-dans-une-grande-entreprise-de-lhabillement\/"},"modified":"2025-09-02T05:21:27","modified_gmt":"2025-09-02T09:21:27","slug":"la-gestion-des-uc-en-action-dans-une-grande-entreprise-de-lhabillement","status":"publish","type":"resources","link":"https:\/\/kurmi-software.com\/fr\/resources\/la-gestion-des-uc-en-action-dans-une-grande-entreprise-de-lhabillement\/","title":{"rendered":"La gestion des UC en action dans une grande entreprise de l’habillement"},"content":{"rendered":"\n

Redonner du temps \u00e0 votre personnel informatique<\/h2>\n\n

Le logiciel Kurmi UC Management a transform\u00e9 le processus MACD de cette entreprise, qui \u00e9tait un processus d\u00e9licat que seul un sp\u00e9cialiste en communication certifi\u00e9 pouvait r\u00e9aliser, en une simple t\u00e2che de type \u00ab\u00a0pointer-cliquer\u00a0\u00bb. En outre, la plupart des erreurs ont \u00e9t\u00e9 supprim\u00e9es et la proc\u00e9dure peut d\u00e9sormais \u00eatre acc\u00e9l\u00e9r\u00e9e. L’entreprise a pu transf\u00e9rer la responsabilit\u00e9 du MACD du service informatique au service d’assistance. Le provisionnement peut \u00eatre effectu\u00e9 dans le cadre de l’int\u00e9gration et de la d\u00e9sintoxication des employ\u00e9s. Le processus sans effort a permis de lib\u00e9rer deux ETP dans l’organisation informatique surcharg\u00e9e.<\/p>\n\n

Nemertes<\/a> a constat\u00e9 que les entreprises comptant entre 2 500 et 10 000 employ\u00e9s ont besoin en moyenne de 3,9 ETP pour g\u00e9rer leur infrastructure de communications unifi\u00e9es et de collaboration. Cette situation n’est ni tol\u00e9rable ni n\u00e9cessaire \u00e0 l’\u00e8re de l’automatisation. La gestion des communications unifi\u00e9es peut r\u00e9duire la complexit\u00e9 des op\u00e9rations !<\/p>\n\n

Une activit\u00e9 distribu\u00e9e exigeante<\/h2>\n\n

Cette grande entreprise de v\u00eatements illustre le parcours de nombreuses entreprises qui cherchent \u00e0 moderniser leur infrastructure de communication. Elle g\u00e8re un portefeuille diversifi\u00e9 de marques, commercialis\u00e9es par l’interm\u00e9diaire de grands magasins et d’un r\u00e9seau de magasins dans le monde entier. G\u00e9rer une entreprise distribu\u00e9e avec une cha\u00eene d’approvisionnement mondiale n’est pas une t\u00e2che facile. La nature saisonni\u00e8re du commerce de d\u00e9tail n\u00e9cessite l’int\u00e9gration fr\u00e9quente d’un grand nombre d’associ\u00e9s \u00e0 temps partiel suppl\u00e9mentaires. L’entreprise s’appuie sur des technologies de communication de pointe et a fait de l’am\u00e9lioration de ses plates-formes d’exploitation, y compris les communications, une priorit\u00e9 en mati\u00e8re d’investissement.<\/p>\n\n

L’entreprise a unifi\u00e9 ses outils de communication d’entreprise autour des solutions Cisco Collaboration, notamment Cisco Unified Communications Manager pour la t\u00e9l\u00e9phonie, Cisco Jabber pour la collaboration, Cisco Webex pour les conf\u00e9rences et Cisco Unified Contact Center Express pour le service \u00e0 la client\u00e8le. Elle s’est \u00e9galement appuy\u00e9e sur Microsoft Active Directory pour assurer le suivi de sa main-d’\u0153uvre fluctuante.<\/p>\n\n

Un casse-t\u00eate de gestion<\/h2>\n\n

La gestion d’un ensemble aussi sophistiqu\u00e9 d’outils de communication s’est av\u00e9r\u00e9e plus compliqu\u00e9e que pr\u00e9vu. L’entreprise a form\u00e9 plusieurs de ses sp\u00e9cialistes en communication, mais chaque employ\u00e9 devait \u00eatre configur\u00e9 manuellement dans chaque application de communications unifi\u00e9es. Une seule configuration peut comporter jusqu’\u00e0 20 param\u00e8tres diff\u00e9rents. Les r\u00e8gles et la coh\u00e9rence devaient \u00eatre appliqu\u00e9es aux diff\u00e9rentes applications.<\/p>\n\n

L’entreprise a constat\u00e9 que seuls des associ\u00e9s certifi\u00e9s \u00e9taient en mesure d’effectuer ces t\u00e2ches compliqu\u00e9es, qui \u00e9taient encore sujettes \u00e0 des erreurs humaines. En particulier, les d\u00e9placements, ajouts, modifications et suppressions (MACD) de profils d’employ\u00e9s prenaient la majeure partie du temps des sp\u00e9cialistes.<\/p>\n\n

La gestion des communications unifi\u00e9es \u00e0 la rescousse<\/h2>\n\n

L’entreprise s’est tourn\u00e9e vers la suite de gestion des communications unifi\u00e9es (UC Management) de Kurmi lorsqu’elle s’est rendu compte que la gestion de ses outils de communication d’entreprise rompait la promesse des communications unifi\u00e9es (UC) et prenait trop de temps \u00e0 ses associ\u00e9s certifi\u00e9s. Le d\u00e9ploiement a \u00e9t\u00e9 facile \u00e0 programmer et a pris quelques semaines.<\/p>\n\n

L’entreprise a cr\u00e9\u00e9 des profils d’employ\u00e9s en fonction de leurs besoins de communication. Les r\u00e8gles de provisionnement ont \u00e9t\u00e9 automatis\u00e9es et appliqu\u00e9es par Kurmi, ce qui permet de configurer un employ\u00e9 dans les diff\u00e9rentes applications de communication de mani\u00e8re transparente, sur la base de ses informations Active Directory.<\/p>\n","protected":false},"excerpt":{"rendered":"

Un d\u00e9ploiement rapide et une r\u00e9duction drastique des erreurs MACD permettent de r\u00e9soudre un important probl\u00e8me de gestion.<\/p>\n","protected":false},"author":1,"featured_media":2997,"template":"","content_type_category":[23],"technology_category":[],"topic_category":[],"class_list":["post-4428","resources","type-resources","status-publish","has-post-thumbnail","content_type_category-case-studies","entry"],"acf":[],"yoast_head":"\nLa gestion des UC en action dans une grande entreprise de l'habillement - Kurmi Software<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kurmi-software.com\/fr\/resources\/la-gestion-des-uc-en-action-dans-une-grande-entreprise-de-lhabillement\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"La gestion des UC en action dans une grande entreprise de l'habillement - 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