{"id":8200,"date":"2024-10-25T16:14:10","date_gmt":"2024-10-25T20:14:10","guid":{"rendered":"https:\/\/kurmi-software.com\/resources\/uc-today-explore-lamelioration-de-la-gestion-des-services-de-communications-unifiees-grace-a-lintegration-de-servicenow\/"},"modified":"2025-09-05T09:35:16","modified_gmt":"2025-09-05T13:35:16","slug":"uc-today-explore-lamelioration-de-la-gestion-des-services-de-communications-unifiees-grace-a-lintegration-de-servicenow","status":"publish","type":"resources","link":"https:\/\/kurmi-software.com\/fr\/resources\/uc-today-explore-lamelioration-de-la-gestion-des-services-de-communications-unifiees-grace-a-lintegration-de-servicenow\/","title":{"rendered":"UC Today explore l&rsquo;am\u00e9lioration de la gestion des services de communications unifi\u00e9es gr\u00e2ce \u00e0 l&rsquo;int\u00e9gration de ServiceNow"},"content":{"rendered":"\n<p>ServiceNow est une plateforme bas\u00e9e sur le cloud et aliment\u00e9e par l&rsquo;IA, con\u00e7ue pour automatiser et g\u00e9rer les processus informatiques des entreprises. De nombreuses grandes entreprises s&rsquo;appuient sur elle pour automatiser les t\u00e2ches quotidiennes et rationaliser les op\u00e9rations. Malgr\u00e9 son utilisation r\u00e9pandue, seules quelques plateformes de gestion des communications unifi\u00e9es (CU), comme Kurmi, proposent des int\u00e9grations directes avec ServiceNow &#8211; et Kurmi fait partie des rares \u00e0 disposer d&rsquo;une application d\u00e9di\u00e9e.    <\/p>\n\n<p>Cet<a href=\"https:\/\/www.uctoday.com\/unified-communications\/why-you-need-a-uc-service-management-platform-with-a-servicenow-integration-kurmi-software\/\" target=\"_blank\" rel=\"noreferrer noopener\"> article<\/a> de UC Today pr\u00e9sente les avantages de la connexion de ServiceNow avec les plateformes de gestion des services de communications unifi\u00e9es, en mettant l&rsquo;accent sur la nouvelle application Kurmi Integration, disponible dans le ServiceNow Store. Il explique comment la gestion des services de communications unifi\u00e9es sur plusieurs plateformes telles que Webex, Teams et Zoom n\u00e9cessite des licences, des mises \u00e0 jour et une supervision pour chacune d&rsquo;entre elles. Les plateformes de gestion des services de communications unifi\u00e9es centralisent ces t\u00e2ches et leur int\u00e9gration \u00e0 ServiceNow am\u00e9liore encore les capacit\u00e9s des \u00e9quipes informatiques. Par exemple, les t\u00e2ches de routine, qui n\u00e9cessitaient autrefois des comp\u00e9tences sp\u00e9cialis\u00e9es, peuvent \u00eatre automatis\u00e9es et ex\u00e9cut\u00e9es en quelques clics.     <\/p>\n\n<p>Pour plus de d\u00e9tails sur la fa\u00e7on dont les plateformes de gestion des communications unifi\u00e9es s&rsquo;int\u00e8grent \u00e0 ServiceNow et sur la fa\u00e7on dont l&rsquo;application d&rsquo;int\u00e9gration de Kurmi peut aider les \u00e9quipes informatiques, lisez l&rsquo;article complet <a href=\"https:\/\/www.uctoday.com\/unified-communications\/why-you-need-a-uc-service-management-platform-with-a-servicenow-integration-kurmi-software\/\" target=\"_blank\" rel=\"noreferrer noopener\">ici.<\/a> <\/p>\n","protected":false},"excerpt":{"rendered":"<p>ServiceNow est une plateforme bas\u00e9e sur le cloud et aliment\u00e9e par l&rsquo;IA, con\u00e7ue pour automatiser et g\u00e9rer les processus informatiques des entreprises. De nombreuses grandes entreprises s&rsquo;appuient sur elle pour [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":7069,"template":"","content_type_category":[43],"technology_category":[12,47],"topic_category":[18,14],"class_list":["post-8200","resources","type-resources","status-publish","has-post-thumbnail","content_type_category-media-coverage","technology_category-multi-vendor-environments","technology_category-servicenow","topic_category-kurmi-in-the-news","topic_category-uc-management","entry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>UC Today explore l&#039;am\u00e9lioration de la gestion des services de communications unifi\u00e9es gr\u00e2ce \u00e0 l&#039;int\u00e9gration de ServiceNow - Kurmi Software<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez comment les int\u00e9grations de ServiceNow avec les plateformes de gestion des communications unifi\u00e9es am\u00e9liorent l&#039;efficacit\u00e9 de l&#039;informatique dans cet article de UC Today. 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