Collaboration today is complex. Enterprises don’t rely on just one platform—they run Cisco, Microsoft, Zoom, Genesys, often side by side. Surrounding those core UC and contact center platforms are the technologies that keep communications reliable and enterprise-ready: SBCs, E911, compliance recording, and more.
But while these systems belong to the same ecosystem, they’re often managed in silos—with separate admin consoles, overlapping processes, and too much manual effort to keep everything aligned with the broader IT stack.
The result? Inefficient operations, higher risk, and IT teams spending more time stitching systems together than driving strategy. As enterprises modernize in phases and better align UC with IT governance, one thing has become clear: automation is no longer optional—it’s the only sustainable way forward.
A Different Kind of Platform
Kurmi started with a simple idea: enable enterprises to streamline their Cisco telephony management—consolidating workflows, automating provisioning, providing granular role-based access for enhanced security, and more. We then applied this model to other UC systems adding Microsoft, Zoom, Avaya, Alcatel. We extended ecosystem coverage with integrations for AudioCodes, RedSky, Imagicle, and others. And, with the recent acquisition of Yarnlab—its technology and expertise—we’re strengthening our day-to-day management capabilities with advanced migration and testing functionality. Now, we’re focused on connecting collaboration to the broader enterprise IT. Through the Kurmi Integration App for ServiceNow and an enhanced API framework, we’ve made it easier to connect UC with ITSMs, HR systems, identity and access management, and directories.
The vision has always been bigger than any one connector or platform: to be the intelligent automation layer between corporate IT and communications ecosystems. Today, some of the world’s largest enterprises rely on us to simplify, secure, and scale their UC operations.
Now, that platform has a name that reflects what it delivers today—and where it’s going tomorrow: Flow.
Why Flow
Flow is a new label we are using to underscore integration and interdependence of the data and systems IT teams use every day for user management and provisioning:
- Universal management → Centralize administration across your entire UC&C ecosystem, including adjacent tools like SBCs, E911, compliance recording.
- Automation at scale → Eliminate repetitive tasks with intelligent workflows for provisioning, migrations, and number management. Reduce errors, save time, and free your team for higher-value work.
- Seamless IT integration → Connect effortlessly with ITSMs like ServiceNow, HRIS platforms like Workday, and identity and directory systems like Entra ID for zero-touch administration and to keep everything in sync.
- Security & compliance → Apply role-based controls, enforce policies, and log every action for complete auditability.
- Future-proof flexibility → Migrate with confidence, adopt new technologies without disruption, and scale from 1,000 to 100,000 users with ease.
Flow is digital workplace management the way it should be: centralized, automated, and built to evolve with your business.
What’s Next
Flow isn’t static—it’s built to keep moving forward. In the months ahead, you’ll see:
- Smarter automation that helps IT teams do more with less
- Deeper and more secure integrations across UC and IT ecosystems
- Expanded migration capabilities to make platform moves seamless
- Enhanced authentication controls for our API
- A redesigned interface that makes everyday tasks faster and simpler
The vision of unified, intelligent UC management is no longer a goal. It’s here.
This is Flow.
