ServiceNow
Take automation to the next level. Integrate Kurmi with your ServiceNow instance to delegate routine UC tasks, resolve tickets faster, and reduce errors. Out-of-the-box integration now available in the ServiceNow store—or build a custom integration using the Kurmi API.
Simplify your UC operations with Kurmi + ServiceNow
Streamline your workflows by connecting ServiceNow to more than 20 Unified Communications and Contact Center systems using Kurmi.
Rather than managing UC-related tickets and service requests in multiple platforms, IT teams can fully automate workflows between systems by connecting Kurmi Provisioning Suite to ServiceNow tool via the pre-built integration or a custom integration using Kurmi’s API. Connecting Kurmi to your SNOW catalog improves service completion time and reduces human errors on IT tickets.
Easily tackle routine UC tickets
- Create/Delete a User
- Update Kurmi Package or Department
- Activate Voice
- Update Phone Number
- Reset PIN
Now available in the ServiceNow Store.
Maximize the ROI of your ITSM by integrating with the leading UC provisioning platform
Work smarter, not harder
ITSM tools, like ServiceNow, are a significant investment, but they can entirely transform how IT teams prioritize, track and complete tickets and other service requests. Integrating these tools with Kurmi further automates workflows without the need to connect the ITSM to each UC application. This also eliminates having to maintain ever-changing API configurations.
Amplify your SNOW UX platform
Whether you choose the pre-built integration available in the ServiceNow store or to custom-build your own integration, your team will be able to complete Kurmi tasks directly from the Service Catalog portal.
Automate SNOW tickets
Once a change is applied in ServiceNow, SNOW triggers Kurmi’s API to perform the desired change without any manual intervention. This zero-touch automation process speeds up ticket resolution time and, most importantly, increases end-user satisfaction.
Increase Visibility and Accuracy with Kurmi + ServiceNow
Kurmi provides integration between ServiceNow and 20+ UC systems, unifying their management into one single pane of glass.
- Avaya Aura Unified Communications and Call Center Elite
- Cisco Unified Communications Suite, HCS, BroadWorks, Webex Suite and Contact Center
- Microsoft Skype for Business and 365: Azure Directory, Teams and Teams Phone
Reduce Time and Effort Spent Provisioning a New User
Step One
The ServiceNow admin or an end user requests a new service from the catalog. Ex: provision a new user, or reset PIN etc.
Step Two
ServiceNow sends the query to Kurmi using Kurmi’s Northbound API.
Step Three
Kurmi executes the request and performs the action on UC applications.
Step Four
Kurmi updates service request status and information in ServiceNow. Example: the phone number in the case of user provisioning.
Check Out Kurmi and ServiceNow in Action
UC Administration Management Solutions for Your Industry
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