Tuesday, September 1, 2020: Kurmi Software, the leading Unified Communications provisioning software, and Speech-Soft, a leader in providing Contact Center, Workforce Management and IVR analytics and reporting software, are pleased to announce that they have entered into a business partnership. Their ambition is to provide enterprises and service providers with a complete suite to simplify provisioning of Unified Communications and IVR (CVP) and streamline reporting via Cisco Contact Center platforms and other manufacturers’ systems.
Kurmi Software and Speech-Soft have complementary value propositions to help IT admin by introducing 100% automation, for an intuitive interface that simplifies Cisco UC & CC Suite management. Instead of multiple wizards, Kurmi Software and Speech-Soft provide unique interfaces that non-experts can readily adopt, saving valuable time.
Sébastien Renard, VP of Sales at Kurmi Software, comments,
“When you combine the deep understanding that Speech-Soft Solution has of Cisco UCCE & PCCE with the unrivalled market leadership of the Kurmi UC provisioning and management product portfolio, you have a winning formula for simplifying management of all UC & CC solutions. This is a very exciting partnership that will increase efficiency and profitability for many organizations.”
Scott Olivier, VP of Sales at Speech-Soft Solutions, shares his perspective:
“The unique combination of our respective solutions offers a seamless solution that automates Cisco UC provisioning, Cisco Contact Center Agent management, and Agent Re-Skilling. The combination of our unique products provides tremendous labor savings and a reduction in contact center agent requirements. Speech-Soft Solutions IVR reporting provides real-time analytics and error notifications, further increasing cost savings and improvements in the customer experience.”
This strategic partnership is designed to help enterprises accelerate deployment and user adoption of Cisco UC & CC Suite. The two companies are aligned on-field and in business operations to maximize potential.
About Speech-Soft Solutions
Since 2004, Speech-Soft has provided unique professional services focusing on speech applications, speech-tunings, contact center consulting and development, Omnichannel Solutions, Real-time IVR analytics/reporting, and Contact Center Agent Re-skilling products and Managed Services. All Speech-Soft products are designed to enhance the customer journey and provide operational cost savings.
Speech-Soft Solutions is in Plano, Texas, with offices in London and a support center in Hyderabad, India. Speech-Soft Solutions supports large contact centers around the globe, with a 24/7 follow-the-sun model.
For more information, visit www.speech-soft.com
Kurmi Software develops award-winning software solutions that automate, simplify, and reduce the administration cost and provisioning time of Unified Communications and Contact Center platforms (telephony, videoconferencing, email and messaging, plus other collaboration applications). Kurmi offers a powerful, user-centric software suite for simple, customizable, and ultra-scalable management of the market’s leading Unified Communications platforms (Avaya, Cisco, Microsoft, Zoom, and others). Founded in 2011, with offices in New York, Montreal, Berlin, Rennes, Paris and Dubai, Kurmi Software supports global enterprises with a network of certified partners around the world.