Managed Service Providers
Automating Unified Communications Services Adds Value for Your Customers—and Your Business
Trusted by Service Providers Worldwide











Challenges for Managed Service Providers

Bringing New Services and Customers Online Quickly
In a market where hybrid work and the demand for cloud services is on the rise, customer demand for faster response times has risen as well. Service providers need tools that help them implement new services quickly to remain competitive. Tools that streamline the customer onboarding process and are readily configurable for a variety of customer demands will quickly prove their value in terms of increased customer satisfaction.
Automation to Maintain a Competitive Edge
To acquire business goals, MSPs must find dependable partners who can deliver the resources, solutions, and tools to help them bring solutions to the market faster and more efficiently. Solutions that automate as many workflows as possible provide important differentiation while enhancing productivity—and profitability. Automation of core processes can decrease the time spent managing routine tasks, save time for key staff, and lower the cost-of-service delivery.
Managing Costs
With profit margins tightening, service providers need solutions that can work across their entire ecosystem of offerings and be able to handle the demands of a growing business. They need agile, future-proof tools that help reduce operational costs while increasing the ability to automate where possible.
Transform Your Offering and Operations with Advanced UC Automation Capabilities
Kurmi Provisioning for MSPs is the only management platform for UC and UCaaS infrastructures that can automate a customer’s entire life cycle from “Day 0” to “Day 2”: data collection, setup configuration, and user management.
Simplify
Streamline client and user onboarding and management via a single point of control. Upgrade customers from one service package to another at will.
Delegate
Easily delegate routine tasks to your own helpdesk or customer admins. A self-serve portal can be white-labelled to enable end users to manage common tasks like call-forwarding.
Multi-Tenant
Offer a dedicated database for each customer or host multiple customers across sites—or even countries.
Automate
Automate provisioning of different client profiles via easy-to-use templates: system-admin, service provider, reseller, company, or department level.
Configure
Easily integrate your own- or third-party apps into to further streamline operations. Design service packages with built-in graphical editor.
Scale
Grow your business with multi-vendor support across your UC architecture. Kurmi scales easily to support millions of users concurrently.
Drive Better Business Outcomes
- Improve time-to-market
- Increase profitability
- Create competitive advantage
- Enhance the customer experience
- Maintain centralized control
- Differentiate your offerings
Featured Resources

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