Bring Contact Center Administration into Your Unified Communication & Collaboration Management Workflows
In today’s enterprise communications landscape, IT and UC administrators are tasked with managing more than just phones and users—they’re orchestrating entire ecosystems of collaboration and customer experience tools. As Webex Calling and Webex Contact Center become foundational to modern digital workplaces, admins are navigating a growing web of platforms, portals, and provisioning tasks.
Cisco’s Control Hub serves as the powerful control plane for managing Webex services. But as environments grow in scale and complexity, administrators need tools that go further—tools that bring consistency, automation, and cross-platform simplicity to their day-to-day work.
That’s where Kurmi comes in.
As the centralized automation layer for enterprise UC&C environments, Kurmi provides a unified interface with robust enterprise-grade features for managing both unified communications users and contact center agents—along with their skills, profiles, and site assignments—at scale. With Kurmi, IT teams can move faster without bouncing between interfaces or repeating manual tasks.
The new Kurmi connector for Webex Contact Center is purpose-built to deliver these benefits, empowering organizations to streamline operations across their entire Cisco-powered communications stack.
Simplifying Contact Center Management for IT and UC Teams
Kurmi extends and simplifies what’s possible in Control Hub, helping administrators execute tasks with greater efficiency and control. The integration unlocks:
✅ Centralized Agent Management
Create, update, delete, and search Webex CC agents from the same platform you manage Cisco UCM, Webex Calling, or other UC services. Filter by assigned site, role, or skill to quickly locate and manage the right profiles.
✅ Skill & Skill Profile Configuration
Define agent skills (e.g., product knowledge, language proficiency), group them into reusable profiles, and assign them based on business needs.
✅ Site Management
Organize agents and operations by site or region to reflect your business structure and simplify routing or reporting tasks.
✅ Advanced Filtering & Bulk Operations
Leverage powerful filtering capabilities to target specific agent groups—such as those with certain language skills or assigned to specific sites—and perform high-volume updates, onboarding, or reassignments with just a few clicks.
✅ Delegated Administration
Empower the local helpdesk or non-technical administrators to manage select aspects of Webex Contact Center—such as agent onboarding or skill assignment—with granular role-based access control.
A Unified UC + CC Experience
This connector reinforces Kurmi’s mission to unify the management of Unified Communications and Contact Center platforms. Rather than managing UC users in one place and CC agents in another, Kurmi brings them together into a single pane of glass—ensuring consistent governance, faster provisioning, and a better admin experience.
Whether you’re managing hybrid deployments, onboarding seasonal agents, or rolling out new locations, Kurmi ensures your team can respond quickly—without adding complexity.
Learn more about the Webex Contact Center integration or reach out for a demo!
