ACOSS-URSSAF is a French social security and protection network that collects and distributes 500 billion euros annually.
What were the challenges for ACOSS-URSSAF?
ACOSS-URSSAF’s challenges were:
1. Unify its telephone infrastructure – Initially distributed among Alcatel-Lucent, Mitel, and Cisco – into a single technology.
2. Manage 17,000 users.
3. Deploy new communications features. And do this all while optimizing operating costs.
One of the key items for ACOSS-URSSAF was securely delegating telephony management to non-experts in each region while partitioning its various entities. These options are not natively available in the Cisco admin solution.
After analyzing different proposals, ACOSS-URSSAF chose the NXO integrator with Cisco technology. To strengthen its value proposition, NXO integrated the Kurmi Unified Provisioning software solution to simplify Cisco’s UC admin and meet the challenge of reducing ACOSS-URSSAF’s management costs. NXO and Kurmi Software positioned their offer, which fully met the client’s needs.
How did the rollout work?
The rollout schedule was tied directly to internal financing at ACOSS-URSSAF, which necessitated a phased release.
Rollout went region by region, starting with PACA. The different sites were equipped and trained over a period of two years. Before installing and configuring the Kurmi software, ACOSS-URSSAF’s teams focused on deploying the Cisco solution. Next, Kurmi trained the teams in all of the software’s features in the lead-up to regional deployment.
It took just four months to get from information-gathering and scoping to substation ordering and delivery to Kurmi’s training and go-live. This process was repeated for each of the different regions.