In today’s swiftly changing digital landscape, where remote and hybrid work models intertwine, mastering the realm of communication tools is imperative. In this Reworked article, David Barry interviewed several industry experts, including Kurmi CEO Micah Singer, to better understand the challenges posed by UCC sprawl and uncover strategic solutions.
Organizations have adopted multiple UCC platforms, either individually or through intricate integrations, creating a web of inefficiencies. Micah attributes this complexity to the rapid adoption of new tools during the pandemic and the ongoing shift from on-premises to cloud migration projects. Yet, it’s not just the multitude of platforms causing concern; it’s the redundancies and poor integration hampering operational excellence.
Check out the full article to learn ways to effectively managing this array of tools and applications. From comprehensive assessments to intelligent platform integration, you’ll gain the insights and knowledge needed to regain control over your UCC landscape.