Implementing a centralized, automated UC management system streamlines tasks and boosts IT team efficiency. Most enterprise-level UC platforms have separate admin portals, but a vendor-neutral control system can simplify and enhance communication and collaboration. In this Networking+ article, Bertrand Ramé, CCO at Kurmi Software, explains how Kurmi’s platform can help organizations struggling with the added complexity of modern UC systems.
The article emphasizes the significance of Unified Communications and Collaboration (UCC) in today’s enterprises, particularly during and since the COVID-19 pandemic. It points out that UCC, covering voice calls, video meetings, chat, and SMS are now vital for businesses and that the pandemic sped up the tools’ adoption for remote work, underscoring the role of IT administrators.
Managing UCC is a complex due to diverse tools from various vendors, and it can pose a challenge for IT teams. As organizations shift to the cloud, UC management becomes even more intricate. Managing UCC changes like MACDs (moves, adds, changes and deletes) demands considerable resources, with manual onboarding often causing errors. Automation is crucial to handling growing workloads.