It seems that, in just a few weeks, the world has turned upside down and inside out. Our habits and beliefs have been shaken to the core by an epidemic that is spiraling far and wide. We only hope that you are all safe and healthy.
This global pandemic, and the lockdowns that are being used to stop its spread, are transforming the way companies work, engage and deliver. They need to be creative and agile to adapt.
Keeping agile in times of change
Rapidly changing business models require a robust response from service providers and IT companies, especially given the huge number of people now working from home. Services need to be deployed quickly to enable companies to recreate in-office environment remotely. Whether or not companies have already integrated remote working in their Unified Communications (UC) and Collaboration tools, the scale and speed required are unprecedented.
More than ever, we need to ensure that services are implemented and performing optimally, employee and user needs are being met and business continuity is assured. This means fast deployment and maximum visibility.
Ready to support your transition
This is why Kurmi is fully mobilized to help companies across the globe integrate and operate their UC and Collaboration tools. Yes, we are also working remotely. But from behind our computers, we are ready to swing into action to provide personalized assistance in this fast-changing, sometimes bewildering context.
Drawing on our deep UC management expertise, companies are successfully making this switch in order to maintain existing services and deploy new ones. Take for example the French National Family Allowance Fund, which used Kurmi Provisioning Suite to enable remote work for all its employees. Jabber devices were created, and local agencies offload IT using the delegation feature. By deploying Cisco Jabber Softphone, the employees can now receive calls and continue their activities at home.
For a worldwide Aerospace, Defence and Security company, Kurmi Software also helped deploy more than 90,000 users on Jabber to maximize the geographical mobility of employees. Using the Advanced Delegation feature, geographic areas of responsibility were defined with specific rights for each local administrator.
Other examples include a worldwide bank that used Kurmi Unified Provisioning to migrate traders to Skype to work remotely and an asset management specialist that needed to deploy Cisco Jabber on mobile for more 2000 employees.
Whatever UC & Collaboration tools you are using (Cisco, Microsoft, Avaya, Alcatel-Lucent or others), you can provision them all via one simple, intuitive interface. This means higher levels of efficiency and huge time savings, so you can focus on adding value elsewhere.
Catering for evolving needs
Our reinforced offering focuses on simplifying the challenges you may face and facilitating remote work at every step: customized training featuring e-learning modules with lots of practical examples; fast implementation including installing, upgrading, optimizing, and configuring your Kurmi platform; dedicated support from experienced team members 24/7 online.
Frequently asked questions
Many of you may have questions about exactly what Kurmi can do to help, and how you can optimize your remote officing configuration. Here are some of the most common ones, and our answers.
How do I give everyone access to all our different UC and Collaboration tools?
You have access to one single pane of glass interface to activate new services or reconfigure existing ones. This means you effortlessly create as many user profiles as you need, however big or small your company, to ensure your employees have all their UC & Collaboration tools configured to work remotely.
This sounds very time-consuming. Can I automate these tasks?
Yes, you can automatically deploy your UC and Collaboration tools in a click, using advanced Bulk Management functionalities, to save time and prioritize resources.
How do I ensure each configuration change is attributed to the right person?
It’s easy to delegate MACDs operations to get the most from your teams and optimize each response with advanced Role-Based Access Control defined by you, based on your organization and priorities.
How can I anticipate and prepare MACD operations?
Scheduling your Move Add Change Delete operations on a specific date and anticipating change will help reduce the associated workload and costs.
My support teams are overwhelmed. How can I reduce their workload?
Enabling end-users to conduct simple MACD tasks themselves using a self-service portal will take some of the pressure of your support teams, so they can cope with the increasing number of tickets.
Take a closer look:
We’re poised to help you deploy Unified Communication and Collaboration tools using Kurmi Unified Provisioning. What does this mean? Software that can be rapidly adapted to your specific business needs, enabling you to quickly adapt the on-site configuration and redeploy additional services that support remote officing. An Advanced Delegation feature and RBAC (RoleBased Access Control), for managing user remotely and secure deployment. A self-service portal enabling end-users to manage call forwards, speed dial information, voicemail archives, phone lock settings, and much more. Empower your users, while also unburdening your support team.
So, wherever you are in the world, whatever your business, let’s try and make the best of these extremely difficult circumstances to continue delivering consistent, high-quality service.