A cooperatively-owned wholesale bank
Operating a wholesale bank as part of a nationwide system with nine other districts is not an easy task. Our client is comprised of 15 institutions with a total of 225 branches and 2,200 employees. This client exemplifies the journey of many large banks to modernize their business communications infrastructure.
The bank’s point person is part of a small team supporting telephony together with a solutions architect and another part-time resource. It needed a multi-tenant provisioning solution to offer telephony to its constituent. As a result of the significant cost advantage in moving to VoIP, the bank built a VoIP Cisco CUCM infrastructure.
The solutions architect looked online for a multi-tenant provisioning tool and saw that the Kurmi Unified Communications Management (UC Management) toolset could meet all their needs.
UC Management to the rescue
The solution is used to delegate MACD to the help desk. With Kurmi, the bank was able to transition MACDs to Customer Service; three or four of the 15 employees there can use Kurmi as a “black box” for provisioning. The bank is also using the license-tracking module.
The solution went live within three months. With zero-touch provisioning with Active Directory integration, the bank has improved consistency in MACDs with minimized data input. Thanks to Advanced delegation features (role-based management) as well as rollback and scheduling capabilities, they have simplified their setup and monitoring for day-to-day management of their Enterprise Communications systems.
Thanks to Kurmi, the bank’s Unified Communications and Collaboration experts can now focus on new projects rather than everyday request tickets. They are delegating day-to-day management to employees with no UC skills, such as helpdesk staff, local administrators, and HR assistants. Understandably, the architect has become a big fan, and says he’s “completely sold” on Kurmi.
Metrigy found that businesses of 2,500-10,000 employees require an average of 3.9 FTEs to manage their Unified Communications and Collaboration infrastructure. This situation is no longer tolerable – or necessary – in the information age. UC Management can take the complexity out of operations!