Kurmi Provisioning Suite will combine with the Genesys Cloud™ platform to centralize the management of both contact center agents and unified communications (UC) users. The Genesys Cloud connector will empower enterprise IT teams to efficiently manage their entire communications ecosystem from one platform.
By unifying contact center and UC workflows, Kurmi Provisioning Suite streamlines operations, reduces complexity, and ensures consistent, scalable management—ultimately enabling organizations to operate with greater agility and precision.
Optimizing Contact Center Management at Scale
For large enterprises, especially those experiencing periods of high turnover—like seasonal ramp-ups—managing contact center agents can become a logistical challenge. Traditionally, this involves manual processes, such as CSV imports, across multiple tools—leading to potential errors and operational inefficiencies.
The new connector for Genesys Cloud offers a game-changing solution by allowing organizations to:
- Onboard and offboard agents in bulk using streamlined, repeatable workflows
- Assign roles, skills, and queues from a single, centralized interface
- Schedule changes in advance to keep pace with evolving business needs
- Reduce platform switching and eliminate manual reconciliation, ensuring consistency
- Delegate administrative tasks securely to the regional helpdesk or contact center supervisors
- Track and rollback changes to support operational continuity
This simplifies contact center management, ensuring IT teams can scale with ease while minimizing errors and improving time-to-deployment.
Delivering Consistency Across Complex Environments
Large enterprises often operate across multiple regions, business units, and technology stacks, making it challenging to maintain configuration consistency. When UC and contact center systems are siloed, misalignments can occur, leading to inefficiencies.
Kurmi Provisioning Suite will combine with Genesys Cloud to deliver:
- Centralized, accurate data management for both UC and contact center systems
- Enforced standardized policies across diverse communication platforms
- Simplified workflows that reduce complexity for administrators
- Bulk management to efficiently handle periods of organizational growth or turnover
This unified approach enables IT teams to provide a reliable, secure, and compliant communications environment at scale—across the entire enterprise.
Centralizing Operations for Greater Efficiency
Kurmi’s platform offers a single point of control to manage all aspects of the enterprise communication landscape, including UC solutions, contact center environments, SBCs, E911, and other third-party services. This integration centralizes user provisioning and configuration, reducing administrative overhead and supporting policy enforcement across all systems.
With granular role-based access control, enterprises can even empower Contact Center Supervisors to manage their teams independently—creating new users and provisioning telephony without IT intervention.
Key Features of the Genesys Cloud Connector:
- Create, update, and soft-delete users with division-level access
- Assign user roles (Agent, Supervisor) within clearly defined scopes
- Configure routing skills and language proficiencies per user
- Assign users to the appropriate queues and divisions to optimize contact center performance
This integration not only aligns contact center and collaboration environments, but also significantly reduces the time and effort required to manage user changes, helping enterprises stay agile and responsive.
Learn More
The Genesys Cloud connector is available starting with Kurmi Provisioning Suite version 8.1.0.
If you’re already using Kurmi Provisioning Suite, our team is ready to support your deployment. If you’re new to Kurmi, we’d love to show you how our platform can simplify and unify your UC and contact center management.
Reach out to get started.
