What were the main challenges for this financial services organization?
Simplify and automate architecture for provisioning and deprovisioning
In the USA, this company manages 401(k)s and retirement investment accounts for users including high volumes of stock mutual funds. The company was using Cisco Prime Provisioning for onboarding but continued to experience database issues like duplicate entries.
When it seemed like Cisco would drop support for the product, the organization looked for a new solution that also offered a high degree of automation to save time on repetitive tasks – like MACD changes when swapping more than 8,000 desk phones. Given the high number of arrivals, departures, move-outs and changes every day, this kind of automation had become essential.
How was Kurmi deployed?
The company carried out a Proof of Concept (POC) for Kurmi’s Unified Communications offering, as well as for a competitor, and automated the solution at one of its smaller sites at Hampton Roads, Virginia. It preferred the simplicity and automation offered by Kurmi, so they started implementation for their entire UC environment.
“We have a lot of different roles…so far, Kurmi has been very flexible. We’ve been able to modify the scripts, so that we can onboard the right people and give them
the right package.”