Large enterprises increasingly rely on multiple vendors to support their collaboration and communication needs across remote, hybrid, and in-office work environments. This multi-vendor approach offers benefits like flexibility, customization, and the ability to meet diverse workforce needs.
However, as UC Today covers in a recent article, managing multiple technologies often places a burden on IT teams, who must address new challenges such as higher operational costs, reduced visibility, and a poor user experience. To fully harness the advantages of a multi-vendor environment, IT teams can implement a Unified Communications (UC) service management platform, which centralizes technology management in one place. A solution like Kurmi offers end-to-end management capabilities, reducing complexity, ensuring security, and enhancing the user experience with more self-service options.
The article also examines the key criteria businesses should consider when selecting a UC management platform, including seamless integration, robust security, advanced automation, optimized user experiences, and maximum flexibility.
As multi-vendor environments continue to grow, especially in large enterprises, it is crucial for businesses to implement the right technologies to maximize their benefits. As Kurmi CEO Micah Singer notes in the piece, “UC service management tools should centralize and streamline operations, not create new challenges for IT teams.”
Read the full article to learn how UC management software can enhance the multi-vendor experience and what to consider when selecting the right solution here.
