Metrigy, a leading research firm, recently published a report on Kurmi’s new ServiceNow Integration App. The report highlights how this integration centralizes UC administrative data for IT support teams, eliminating the need to switch between management consoles. It also enables the automation of tasks like user activations, password resets, and account modifications, boosting efficiency.
According to Metrigy’s research, 65% of organizations already integrate their Workplace Collaboration (WC) management tools with IT Service Management (ITSM) platforms, underscoring the demand for streamlined solutions. Metrigy recommends that Kurmi and ServiceNow users adopt this integration to enhance IT productivity and improve ticket resolution times.
Read more of Metrigy’s insights on Kurmi’s Integration App here.
