In UC Today’s “UC Service Management Round Table,” industry leaders explored the growing complexity of managing multi-platform UC environments and emphasized the need for intelligent automation, integration, and user-centric approaches. A key theme was the shift toward platforms that unify management across Microsoft Teams, Cisco, Zoom, and other tools—giving IT teams centralized visibility and operational control. Panelists agreed that successful UC service management now requires orchestration tools that reduce manual tasks, improve accuracy, and scale with enterprise needs.
Kurmi Software COO, Pascal Moindrot, emphasized the critical role of automation in addressing daily operational challenges faced by IT teams. Moindrot highlighted how Kurmi’s platform simplifies user provisioning and service lifecycle management through centralized, multi-vendor support and automation. This approach enables enterprises to improve consistency, security, and agility across their UC environments, aligning with the broader industry movement towards streamlined and automated UC service management.
