ServiceNow is a cloud-based, AI-powered platform designed to automate and manage enterprise IT processes. Many large enterprises rely on it to automate daily tasks and streamline operations. Despite its widespread use, only a few Unified Communications (UC) management platforms, like Kurmi, offer direct integrations with ServiceNow—and Kurmi is among the select few with a dedicated app for it.
This article from UC Today covers the benefits of connecting ServiceNow with UC service management platforms, with a focus on the new Kurmi Integration app, available in the ServiceNow Store. It explains how managing UC services across multiple platforms like Webex, Teams, and Zoom requires licensing, updates, and oversight for each. UC service management platforms centralize these tasks and integrating them with ServiceNow further enhances IT teams’ capabilities. One example – routine tasks, which once required specialized skills, can be automated and completed with just a few clicks.
For more details on how UC management platforms integrate with ServiceNow and how Kurmi’s Integration App can empower IT teams, read the full article here.
