Your unified communications (UC) ecosystem keeps evolving—and so does Flow. Our Winter/Spring 2026 release, version 9.1.0 delivers a refreshed interface, deeper coverage across your Cisco collaboration and Microsoft Teams environments, and more control over your phone number inventory. Here’s what’s new.
A Refreshed Interface
The Flow interface has been modernized across the board: new navigation with pinnable favorites and global search, a cleaner homepage, refreshed widgets and tables, and a redesigned phone number selection pop-up. Your workflows, data, and configurations are untouched. This is the first step in a progressive UI rollout, with more updates to come.
Deeper Integrations with Webex and Microsoft Teams
9.1.0 adds new Webex capabilities to Flow, giving your team more configuration options available directly alongside your existing workflows:
- Call Pickup Notifications. Configure automatic alerts for pickup group members when a colleague is unavailable.
- Outgoing Call Permissions. Define outbound calling rules per user, workspace, and virtual line—by call type, digit pattern, authorization code, or auto-transfer behavior.
- Application Services Settings. Control ringing behavior for Click-to-Dial, group paging, and parked call recall.
- 98xx Device Support. Create and manage Cisco 98xx series IP phones, including setup via activation codes.
- Voicemail Greeting and Password Management. Update user voicemail greetings (Busy and No Answer) and passwords directly in Flow.
- AD Synchronization Controls. Specify which Webex user profile attributes Flow can update when AD sync is active, giving you precise control over read-only fields.
On the Microsoft Teams side, you can now configure how Call Queues handle incoming calls when no agents are available, directly in Flow. Redirect options for Call Timeout and Overflow exceptions are also expanded, removing the need for a resource account to bridge nested call queues or auto attendants.
See and Manage Every Phone Number Across Your Stack
The enhanced Flow phone number management framework now extends to Webex MT—giving you consistent number allocation across Microsoft Teams, Webex, and Cisco UCM. Real-time availability, ownership tracking, and the updated selection pop-up are available across all three platforms, in the same provisioning workflow you already use.
Also in This Release
There’s even more to unpack in Flow 9.1.0. For the full list of changes, reach out to your Customer Success Manager or review the release notes in the support center (note: login required). If you’re self-hosting Flow, your Customer Success Manager can also walk you through your upgrade options.
See It in Action
Join us for one of our upcoming webinars where we’ll demo these changes and preview a new ServiceNow app: Register Now.
