Multi-vendor Environments

As enterprises move to the cloud, unified communications & collaboration environments are becoming more multi-vendor, giving teams flexibility but also increasing complexity. Managing users across multiple platforms, APIs, and protocols is time-consuming, error-prone, and heightens security risk.

To tackle the growing complexity of today’s UC&C environment, Kurmi aims to centralize and automate the management not only of UC&C systems, but the entire ecosystems of solutions: contact centers, session border controllers (SBCs), compliance recording, emergency services, and more. Plus, Kurmi Provisioning Suite bridges the gap with IT systems, expanding automation capabilities through integrations with ITSMs, HRIS, and directories. This strategic vision has led to the launch of Kurmi’s Ecosystem Partner Program, recently featured in this UC Today article.

For ecosystem partners, integrating with Kurmi makes their solutions more accessible and appealing to large enterprises, who increasingly favor tools that can be managed centrally alongside the rest of their UC stack. As Kurmi CEO Micah Singer explains, “This establishes them to be built into more systems so they can gain customers effortlessly.” By creating a non-competitive, collaborative environment, Kurmi’s ecosystem partner program offers real value to technology vendors looking to extend their reach to enterprises with complex environments.

The result: a more connected, manageable UC ecosystem that benefits both enterprises and technology providers. Read more about Kurmi’s Ecosystem Partner Program here.

In a recent UC Today interview, Kurmi Software CEO Micah Singer explores the growing challenges of unified communications (UC) management in large enterprises. As organizations scale to support thousands of users, they face mounting pressures around UC security, provisioning, migration, and cost control. Kurmi Software helps enterprise IT teams overcome these obstacles with an advanced UC automation platform that integrates seamlessly with IT service management (ITSM), HR, and a range of UC environments—including Cisco, Microsoft, and Zoom—reducing manual tasks and operational complexity.

Singer also discusses the role of AI in the future of UC software, while underscoring the continued need for precision automation tools in complex enterprise environments. With Kurmi’s purpose-built UC management solution, IT leaders can automate user provisioning, streamline migrations, and future-proof their communications infrastructure—ensuring scalable, secure, and cost-effective UC operations.

WATCH INTERVIEW

In UC Today’s “UC Service Management Round Table,” industry leaders explored the growing complexity of managing multi-platform UC environments and emphasized the need for intelligent automation, integration, and user-centric approaches. A key theme was the shift toward platforms that unify management across Microsoft Teams, Cisco, Zoom, and other tools—giving IT teams centralized visibility and operational control. Panelists agreed that successful UC service management now requires orchestration tools that reduce manual tasks, improve accuracy, and scale with enterprise needs.

Kurmi Software COO, Pascal Moindrot, emphasized the critical role of automation in addressing daily operational challenges faced by IT teams. Moindrot highlighted how Kurmi’s platform simplifies user provisioning and service lifecycle management through centralized, multi-vendor support and automation. This approach enables enterprises to improve consistency, security, and agility across their UC environments, aligning with the broader industry movement towards streamlined and automated UC service management.

New integrations give IT teams centralized control of user provisioning and call routing in hybrid UC environments

New York City — April 29, 2025 — Kurmi Software, a leading provider of unified communications (UC) service management platforms, today announced the addition of native connectors for AudioCodes Session Border Controllers (SBCs) and AudioCodes Routing Manager (ARM). These integrations allow UC administrators to associate SBC and ARM configurations directly with user profiles. With this expansion, enterprise IT teams can now manage SBC assignments from the same Kurmi platform they already use to provision users across Microsoft Teams, Webex Calling, Zoom Phone, and other UC services, bringing unprecedented efficiency and consistency to hybrid UC environments.

As organizations continue to adopt multi-vendor UC strategies, the complexity of managing user provisioning, call routing, and number management across platforms like Microsoft Teams, Cisco, and Zoom has intensified. Kurmi’s new AudioCodes connectors simplify this challenge by making call routing assignments a native part of the user provisioning workflow.

“We know how important it is for IT teams to simplify and centralize their day-to-day operations,” said Micah Singer, Chief Executive Officer at Kurmi Software. “System by system, we are building technology for them to manage and automate more of their UC and CC environments in one place—helping to reduce complexity and to improve consistency without adding overhead. Today, we are excited to add the ability to manage AudioCodes SBC rules and ARM users to support secure user phone number management.”

What This Means for Enterprise IT Teams:

Faster Voice Enablement: Assign users to specific SBC call routing rules as part of the same automated workflow used for provisioning Teams Phone, Webex, or Zoom.

Streamline Migrations: Add SBC or ARM routing profiles to users during UC platform migrations, ensuring that calls are correctly routed—even before full number porting or backend changes are complete.

Operational Efficiency: Eliminate manual SBC or ARM user configuration steps; all actions are handled through Kurmi’s intuitive interface.

Enhanced Accuracy: Ensure users have the correct configurations with policy-driven templates and automated workflows.

Audit & Compliance Ready: All SBC/ARM changes are tracked and logged for transparency and governance.

While the initial connector functionalities are focused on streamlining user-level SBC and ARM management, Kurmi plans to build out deeper functionality based on customer needs. These new connectors and the roadmap for future capabilities reinforce Kurmi’s commitment to simplifying UC management in large enterprise and service provider environments.

The AudioCodes SBC and ARM connectors are available as part of the latest Kurmi Provisioning Suite release. Read more about the new connectors at kurmi-software.com/resources/new-audiocodes-connectors or request a demo at kurmi-software.com.

About Kurmi Software 

Kurmi Software provides a UC service management platform that centralizes and simplifies the administration of unified communications and collaboration, contact center, and third-party solutions (SBCs, compliance recording, e911/emergency services, and more). With advanced automation and an intuitive user interface, Kurmi enables organizations to streamline operations, reduce costs, meet security requirements, and enhance the user experience. Large enterprises and service providers worldwide trust Kurmi for its reliability, flexibility, and comprehensive support for major UC vendors, including Cisco, Avaya, Microsoft, Zoom, and Alcatel-Lucent. For more information, visit kurmi-software.com. 

Enterprise IT teams already have enough on their plate. Managing users across Microsoft Teams, Webex, Zoom, and other unified communication and collaboration systems only to then jumping into other separate and complex systems to manage call routing adds further friction to workflows that could be simple.

That’s why we’re excited to share that you can now manage AudioCodes SBC and AudioCodes Routing Manager (ARM) routing profiles directly from Kurmi as part of the same automated workflows you already use to provision Microsoft Teams Phone, Webex Calling, Zoom Phone, and more. No more bouncing between tools. No more manual steps. No more AudioCodes specialists required from another department just to set up a user. This expands Kurmi’s centralized provisioning capabilities—giving you even more control, all from a single pane of glass.

Why It Matters: More Coverage, Less Complexity

Provisioning users across multiple UC platforms is already a tall order. Add in SBC call routing management, and things can get even more time-consuming and error prone. With this update, Kurmi simplifies that process by enabling you to:

Assign SBC call routing rules to users directly within Kurmi

Automate user routing application during onboarding or migration

Eliminate repetitive tasks across disparate systems

In short, it’s another step toward true zero-touch end-to-end provisioning.

What’s New in Kurmi

✅ AudioCodes SBC Connector

Attach a specific application to a user as part of their UC provisioning. Whether routing calls through Direct Routing for Teams or supporting hybrid voice environments, you can now manage dial plan rules without logging into a separate console.

✅ AudioCodes Routing Manager Connector

Ensure users are routed correctly from day one—no manual configuration, no risk of inconsistency.

These first features are focused on streamlining user-level SBC and ARM management—but the roadmap doesn’t stop here. We’re continuing to build out deeper functionality based on customer needs.

Helping You Simplify Even More

This is about removing repetitive tasks, reducing errors, and letting you stay in control—even as your UC environment grows more complex. If you’re managing a large, geographically distributed environment with Microsoft Teams, Webex, or Zoom (all three or even more), you know how important it is to:

Ensure consistency across users and sites

Keep provisioning workflows fast, clean, and auditable

Avoid mistakes that can impact user experience or service continuity

By bringing SBC and/or ARM configuration into the same platform where you already manage UC services, you reduce touchpoints, improve reliability, and keep everything in sync.

A Game Changer for Migrations

Planning a migration to Microsoft Teams Phone? These new connectors help make that process smoother by letting you assign the right routing logic at the time of user migration—ensuring service continuity in hybrid setups.

No more switching between PowerShell scripts, Teams admin tools, and AudioCodes GUIs. Just one, unified workflow from user creation to dial tone.

➡️ Try it firsthand: Migrate a user yourself in our interactive demo here.

Ready to See It in Action?

The AudioCodes SBC and ARM connectors are now available in Kurmi Provisioning Suite. If you’re an existing customer, your Kurmi rep can help you get started. If you’re exploring how Kurmi can streamline your UC operations, we’d love to show you what’s possible.

Let’s make UC management easier—one integration at a time.

➡️ Schedule a demo to learn more.

In a rapidly evolving healthcare landscape, organizations face complex challenges in managing Unified Communications systems across multiple sites, after mergers, and with evolving security demands. In this UC Today article, Marc Haimsohn, Vice President of Sales and GTM – Americas, highlights how Kurmi’s service management platform with advanced automation features simplifies UC workflows in the healthcare sector. By streamlining critical processes like onboarding and offboarding and offering a flexible multi-tenant architecture, Kurmi helps healthcare providers ensure compliance, enhance security, and improve operational efficiency across diverse environments.

Learn how Kurmi is enabling healthcare organizations to focus on their core mission—delivering exceptional patient care—while automating the complexities of UC management.

Read the full article here.