Enterprise IT teams already have enough on their plate. Managing users across Microsoft Teams, Webex, Zoom, and other unified communication and collaboration systems only to then jumping into other separate and complex systems to manage call routing adds further friction to workflows that could be simple.
That’s why we’re excited to share that you can now manage AudioCodes SBC and AudioCodes Routing Manager (ARM) routing profiles directly from Kurmi as part of the same automated workflows you already use to provision Microsoft Teams Phone, Webex Calling, Zoom Phone, and more. No more bouncing between tools. No more manual steps. No more AudioCodes specialists required from another department just to set up a user. This expands Kurmi’s centralized provisioning capabilities—giving you even more control, all from a single pane of glass.
Why It Matters: More Coverage, Less Complexity
Provisioning users across multiple UC platforms is already a tall order. Add in SBC call routing management, and things can get even more time-consuming and error prone. With this update, Kurmi simplifies that process by enabling you to:
- Assign SBC call routing rules to users directly within Kurmi
- Automate user routing application during onboarding or migration
- Eliminate repetitive tasks across disparate systems
In short, it’s another step toward true zero-touch end-to-end provisioning.
What’s New in Kurmi
✅ AudioCodes SBC Connector
Attach a specific application to a user as part of their UC provisioning. Whether routing calls through Direct Routing for Teams or supporting hybrid voice environments, you can now manage dial plan rules without logging into a separate console.
✅ AudioCodes Routing Manager Connector
Ensure users are routed correctly from day one—no manual configuration, no risk of inconsistency.
These first features are focused on streamlining user-level SBC and ARM management—but the roadmap doesn’t stop here. We’re continuing to build out deeper functionality based on customer needs.
Helping You Simplify Even More
This is about removing repetitive tasks, reducing errors, and letting you stay in control—even as your UC environment grows more complex. If you’re managing a large, geographically distributed environment with Microsoft Teams, Webex, or Zoom (all three or even more), you know how important it is to:
- Ensure consistency across users and sites
- Keep provisioning workflows fast, clean, and auditable
- Avoid mistakes that can impact user experience or service continuity
By bringing SBC and/or ARM configuration into the same platform where you already manage UC services, you reduce touchpoints, improve reliability, and keep everything in sync.
A Game Changer for Migrations
Planning a migration to Microsoft Teams Phone? These new connectors help make that process smoother by letting you assign the right routing logic at the time of user migration—ensuring service continuity in hybrid setups.
No more switching between PowerShell scripts, Teams admin tools, and AudioCodes GUIs. Just one, unified workflow from user creation to dial tone.
➡️ Try it firsthand: Migrate a user yourself in our interactive demo here.
Ready to See It in Action?
The AudioCodes SBC and ARM connectors are now available in Kurmi Provisioning Suite. If you’re an existing customer, your Kurmi rep can help you get started. If you’re exploring how Kurmi can streamline your UC operations, we’d love to show you what’s possible.
Let’s make UC management easier—one integration at a time.
➡️ Schedule a demo to learn more.
