In the latest episode of the Microsoft Teams Insider Podcast, Micah Singer, Kurmi Software CEO, and Tom Arbuthnot chat about future trends in the telecom, IT, and cloud technology spaces. They delve into a variety of topics such as generative AI’s impact on IT infrastructure, the rise of low code and no code solutions, and the potential expansion of globalized hiring in the era of hybrid work. The conversation also explores the evolving role of IT organizations, the challenges of AI in cybersecurity, and the dynamics of large companies investing in startups for innovation.
Kurmi in the News
Unified communications (UC) applications are meant to streamline collaboration, but often, managing these platforms is far from unified. Many organizations grapple with a tangled web of multi-vendor, multi-system architectures, a situation exacerbated by the rapid adoption of new communication tools and the migration of legacy systems to the cloud.
In this article, featured on The Fast Mode, Eric Olson, VP of Sales – Americas at Kurmi, explores UC sprawl and discusses how enterprises can take back control. While the complexity of UC ecosystems is inevitable, a strategic approach and the right tools can pave the way for a streamlined, efficient, and future-ready communication and collaboration environment.
Implementing a centralized, automated UC management system streamlines tasks and boosts IT team efficiency. Most enterprise-level UC platforms have separate admin portals, but a vendor-neutral control system can simplify and enhance communication and collaboration. In this Networking+ article, Bertrand Ramé, CCO at Kurmi Software, explains how Kurmi’s platform can help organizations struggling with the added complexity of modern UC systems.
The article emphasizes the significance of Unified Communications and Collaboration (UCC) in today’s enterprises, particularly during and since the COVID-19 pandemic. It points out that UCC, covering voice calls, video meetings, chat, and SMS are now vital for businesses and that the pandemic sped up the tools’ adoption for remote work, underscoring the role of IT administrators.
Managing UCC is a complex due to diverse tools from various vendors, and it can pose a challenge for IT teams. As organizations shift to the cloud, UC management becomes even more intricate. Managing UCC changes like MACDs (moves, adds, changes and deletes) demands considerable resources, with manual onboarding often causing errors. Automation is crucial to handling growing workloads.
In a recent Telecom Resellers Channel Daily News Podcast, CEO Micah Singer discussed how Kurmi Provisioning Suite partners with distributors, system-integrators, value-added resellers (VARs), and IT consultants to streamline enterprise collaboration implementation and management. Through leveraging Kurmi, partners can streamline their clients’ adoption and day-to-day operations of multiple unified communications platforms, freeing the partners up to expand their business and pursue additional revenue streams.
Further, partners can leverage Kurmi as a differentiator to pitch and win new clients. They’re able to design complex unified communications packages that include multiple vendors and applications, and then leverage Kurmi Provisioning Suite to manage the entire ecosystem. The flexibility that Kurmi offers to partners allows for custom solutions that enhance their customer experience. And, the efficiency that Kurmi Provisioning Suite provides, allows partners to to pass along cost savings to their clients.
Check out the full Channel Daily News podcast episode and learn how Kurmi Provisioning Suite is shaping a more streamlined and efficient future for enterprise collaboration.
In today’s swiftly changing digital landscape, where remote and hybrid work models intertwine, mastering the realm of communication tools is imperative. In this Reworked article, David Barry interviewed several industry experts, including Kurmi CEO Micah Singer, to better understand the challenges posed by UCC sprawl and uncover strategic solutions.
Organizations have adopted multiple UCC platforms, either individually or through intricate integrations, creating a web of inefficiencies. Micah attributes this complexity to the rapid adoption of new tools during the pandemic and the ongoing shift from on-premises to cloud migration projects. Yet, it’s not just the multitude of platforms causing concern; it’s the redundancies and poor integration hampering operational excellence.
Check out the full article to learn ways to effectively managing this array of tools and applications. From comprehensive assessments to intelligent platform integration, you’ll gain the insights and knowledge needed to regain control over your UCC landscape.
The overriding and long-term trend for organizations is increased complexity in their Unified Communications and Contact Center telecoms systems. They require a growing number of collaboration applications, often from multiple vendors, deployed across hybrid cloud and on-premises environments. They are also faced with the challenge of managing remote and hybrid workforces.
To discuss these issues and more, Micah Singer, CEO of Kurmi Software, sat down to talk with Irwin Lazar, President and Principal Analyst at Metrigy.
“Hybrid” in all its guises
Today “hybrid” means several things. It is used to denote the home vs. office working patterns and cloud vs. on-premises storage and computing solutions. But, for Micah Singer, “hybrid” means taking an overall approach to the uniqueness of workers, from the top to the bottom of the organization, that ensures they can reliably use the technologies and applications that allow them to best perform their roles. Micah compared this approach to mixing and matching DNA to get the best solutions available, unique for each worker. There are an increasingly larger number of tools that workers use, and Kurmi allows organizations to provision and manage access to these tools more easily.
The challenges of multi-vendor ecosystems
The efficient use of time is one of the biggest challenges that drives people toward a Kurmi solution. IT teams have many processes to manage and oversee, each of which likely includes several different systems. Micah highlighted that as they grow in number, the amount of time and resources IT departments spend on provisioning these systems increases.
Kurmi allows organizations to simplify and automate the provisioning process across all of their systems. This allows IT teams to get work done quicker and focus their time on other business-critical tasks. According to Micah, on average Kurmi can help teams save between 50-80% of their time provisioning, which for organizations of thousands of people adds up to a lot of time and skilled resources that can be reallocated.
Irwin noted similar results from Metrigy’s recent research, showing that organizations who outsource UCaaS and CCaaS provisioning to third-party providers like Kurmi can save 1 hour for initial provisioning and 37 minutes for moves, adds, changes, and deletes (MACD).
Micah also highlighted the challenge of knowledge silos as a primary reason people turn to Kurmi. If you don’t have a system that simplifies, then you require highly skilled workers. But, as organizations grow and systems multiply, this leads to silos of knowledge. Certain people can use certain systems, and others can’t. This is problematic when employees leave or are away and leads to significant operational costs.
Kurmi over the next 12 months
Strengthening its ability to help organizations convert data into action is one of Kurmi’s focuses over the next 12 months, particularly through use of AI. By looking at vast amounts of data, AI’s strength is in helping us make better decisions. Once companies have that information, that’s where IT teams can use Kurmi to implement the insights provided by AI.
Another focus for Kurmi will be on developing more integrations with subsystems through improvements to its APIs and software development kits (SDKs). This will allow larger organizations to adjust Kurmi’s solution to their operations and workflows for greater customizability.
To hear about these issues in more detail, listen to Micah and Irwin in “MetriSight Ep.38 – A conversation with Micah Singer.”
Today, organizations around the world are under increasing pressure to ensure the security, privacy, and regulatory compliance of their unified communication (UC) and collaboration platforms. Microsoft Teams has emerged as one of the most trusted solutions to address these needs, offering a comprehensive suite of features to facilitate seamless communication and collaboration.
However, to fully leverage the capabilities of Teams while maintaining compliance with a wide array of industry regulations, businesses must navigate a range of intricacies. In a recent roundtable discussion hosted by UC Today, our Head of Technical Account Sales, Antoine Perrier, shared valuable insights on the key compliance challenges companies face when using Teams and the measures they can undertake to ensure a smooth process.
This article explores these challenges, the risks and consequences of non-compliance, and how artificial intelligence (AI) might shape the compliance landscape in the future.
In a recent Telecom Resellers Channel Daily News Podcast, Kurmi CEO Micah Singer discussed how Kurmi’s solution supports large enterprises in tackling diverse use cases, from user provisioning to migration. Micah provided a general overview of Kurmi, then explored Kurmi’s new cloud delivery option, and its applications across various sectors—from public companies to state and local governments, and nonprofits.
Micah also shared how Kurmi partners with the Channel, sharing that Kurmi’s ideal customer profile includes organizations with more than 1,000 employees.
Tune in to the podcast episode to learn more about how Kurmi supports enterprises with simplified provisioning. As Micah said, “We just want to be there, every step of the way, as this market evolves, for the enterprises.” Listen here now.
With more organizations thinking proactively about their UC&C management solutions instead of reacting to challenges as they arise, IDC has profiled the top vendors in the space addressing the growing demand for effective management and analysis of networks, applications, and devices.
Telecom Reseller covered the news that Kurmi has been profiled in the report as a leading innovator, highlighting our solution’s industry-leading performance and scalability capabilities.
