Kurmi Updates

Paris, FRANCE, October 5, 2020 —

Kurmi Software, an independent software vendor dedicated to the provisioning and administration of enterprise Unified Communications solutions, announces a €10 million initial round of financing with Ring Capital and UNEXO (Crédit Agricole Group)

Kurmi Software develops software solutions that simplify and reduce the costs of provisioning enterprise Unified Communications services (telephony, video conferencing, email and instant messaging, collaborative applications). This is a powerful, user-centric software suite for simple, customizable, and ultra-scalable management of the market’s leading Unified Communications platforms (Cisco, Microsoft, Avaya, Alcatel-Lucent, and others).

Kurmi Software is headquartered in France with offices in Paris, Rennes, Berlin, Montreal, and New York. The company currently has 70 employees.

With hundreds of top-tier customers in 17 countries, including Tier1 services providers, handled directly, and large Fortune Global 500 companies, handled through system integrator partners, Kurmi Software generated sales of over $10 million in 2019, more than 70% of which were overseas. Growth has accelerated of late, with turnover tripling in the last three years.

The investment provided by Ring Capital and UNEXO will support Kurmi Software’s development strategy based on four main axes:

Further expand its geographical footprint in EMEA, Americas & Asia
Accelerate its technological roadmap to support a broader range of platforms
Lead market shift towards SaaS model
Develop new innovative “beyond UC” solutions

“We are very proud to be supporting this new stage by Kurmi Software. Kurmi, whichhas been experiencing a strong and profitable growth, has the potential to become an international tech leader in its market. Accelerating growth through tech and product development is our core investment strategy,” noted Alban de La Breteche Partner, Ring Capital.

“Born in the Brittany region, Kurmi has built for its customers, who are Unified Communications service suppliers and users, a solution that simplifies and secures the deployment and administration of UC tools. With its ergonomic, efficient solution, and spurred by its market’s growth, Kurmi has grown quickly in Europe, Asia, and North America. Our role as investor at Crédit Agricole Group is to support the emergence of world leaders across our territories, and this deal is a perfect example,” saidMélanie Hébert, UNEXO.

“Kurmi Software’s international growth in the enterprise Unified Communications market, alongside major world players – particularly North American ones – is a real source of pride. It’s the result of a truly entrepreneurial approach that I value very highly. It means taking risks and creating opportunities that are managed over the long term. With Ring Capital and Unexo joining Niji on Kurmi’s capital, Kurmi has achieved a major milestone in its ambition to become a world leader,” said Hugues Meili, CEO of Niji and Chairman of Kurmi Software’s Board.

“It’s crystal-clear that product innovation, commitment to customer satisfaction, together with enthusiastic and ambitious team spirit have been driving Kurmi Software’s successful development for years now. We’ve got massive growth potential – in both our existing and new markets! And we now have the means to accelerate our development even more, including creating innovative new “Beyond UC” solutions,” explained Thibaut Felgères, CEO of Kurmi Software.

If you need to streamline your UC operations, this is your time to try Kurmi. To learn more about Kurmi solutions or to receive assistance in setting up a demo, please reach out by email at contact-us@kurmi-software.com.

About Ring Capital

Ring Capital is an investment ecosystem dedicated to fast growing tech and digital scale-ups. Ring Capital’s first fund of € 165M is positioned in the growth private equity segment. The team invests the funds by acquiring minority interests of € 3 to 15M in tech and digital companies to help them grow and scale through internationalization and external growth.

The founders are Geoffroy Bragadir, successful web entrepreneur (founder and former CEO of Empruntis) and Nicolas Celier, ex-Partner of Alven Capital. They have around them a first-class operational team (ex-Criteo CTO, web marketing and data experts, etc.) and a community of experts and mentors gathered in the Ring2Success support program dedicated to the portfolio companies.

The managed funds come from institutional investors such as Tikehau Capital and bpifrance, as well as families and private investors.

Find out more: www.ringcp.com

About UNEXO – Credit Agricole Group

UNEXO, an investment fund in the Credit Agricole Group, supports leaders and entrepreneurs in the Greater West of France with innovation, development, transmission, and debt funds. Its innovation capital is used to support the players shaping tomorrow’s economy through useful and impactful tech innovations. UNEXO drives economic momentum by keeping decision-making centers and jobs local. It has a minority stake in close to a hundred companies. www.unexo.fr

Tuesday, September 1, 2020: Kurmi Software, the leading Unified Communications provisioning software, and Speech-Soft, a leader in providing Contact Center, Workforce Management and IVR analytics and reporting software, are pleased to announce that they have entered into a business partnership. Their ambition is to provide enterprises and service providers with a complete suite to simplify provisioning of Unified Communications and IVR (CVP) and streamline reporting via Cisco Contact Center platforms and other manufacturers’ systems.

Kurmi Software and Speech-Soft have complementary value propositions to help IT admin by introducing 100% automation, for an intuitive interface that simplifies Cisco UC & CC Suite management. Instead of multiple wizards, Kurmi Software and Speech-Soft provide unique interfaces that non-experts can readily adopt, saving valuable time.

Sébastien Renard, VP of Sales at Kurmi Software, comments,

“When you combine the deep understanding that Speech-Soft Solution has of Cisco UCCE & PCCE with the unrivalled market leadership of the Kurmi UC provisioning and management product portfolio, you have a winning formula for simplifying management of all UC & CC solutions. This is a very exciting partnership that will increase efficiency and profitability for many organizations.”

Scott Olivier, VP of Sales at Speech-Soft Solutions, shares his perspective:

“The unique combination of our respective solutions offers a seamless solution that automates Cisco UC provisioning, Cisco Contact Center Agent management, and Agent Re-Skilling. The combination of our unique products provides tremendous labor savings and a reduction in contact center agent requirements. Speech-Soft Solutions IVR reporting provides real-time analytics and error notifications, further increasing cost savings and improvements in the customer experience.”

This strategic partnership is designed to help enterprises accelerate deployment and user adoption of Cisco UC & CC Suite. The two companies are aligned on-field and in business operations to maximize potential.

About Speech-Soft Solutions

Since 2004, Speech-Soft has provided unique professional services focusing on speech applications, speech-tunings, contact center consulting and development, Omnichannel Solutions, Real-time IVR analytics/reporting, and Contact Center Agent Re-skilling products and Managed Services. All Speech-Soft products are designed to enhance the customer journey and provide operational cost savings.

Speech-Soft Solutions is in Plano, Texas, with offices in London and a support center in Hyderabad, India. Speech-Soft Solutions supports large contact centers around the globe, with a 24/7 follow-the-sun model.

For more information, visit www.speech-soft.com

We’re pleased to be sharing these new features with you. This release will simplify the deployment and daily management of your Unified Communications & Collaboration solutions. You’ll really appreciate its strengths:

1/ Greater time savings with an even more intuitive interface

Choose a department easily:

To save time in your routine operations, we’ve reduced the number of clicks, to give you quicker access to the departments/sites you’re responsible for. With our intuitive search system, you just enter a few letters to find the department and quickly run the first operations, e.g. creating a new user.

Enhance security with the new audit reports:

To secure your data and stay in line with your business rules, Kurmi’s new release offers you more user-friendly audit reports so you can track data and identify any inconsistencies (aka potential security breaches) in a glance. You’ll be able to react more quickly and take corrective measures.

And we’ve completed other optimizations to save you precious time in the administration and day-to-day management of your UC & Collaboration solutions. You can see them up close – just ask us for a demo

2/ Faster deployment

Kurmi has enhanced its templates to optimize platform configuration time. This means you can use your UC & Collaboration solutions more quickly, no matter what the technology (Avaya, Cisco/BroadSoft, or Microsoft).

3/ A more powerful SDK Connector to manage all your applications from Kurmi

With the flexible, massively customizable Kurmi platform, administrators can manage all their UC & Collaboration solutions through a single user interface. But Kurmi goes much further than that. Its API and connecting SDK give admins the power to pair a new application with Kurmi and manage it from the platform. With our SDK Connector, organizations can apply their own business rules to boost their ops teams’ productivity – and slash costs.

Luware, dedicated to contact centers on Microsoft platforms, has recently been integrated into Kurmi. The goal is to have a single point of entry for managing not just your UC & Collaboration solutions, but all your apps, internal and external.

4/ Fine-tuning services to match your needs

Thanks to the package feature in Kurmi, you can quickly define services to fit your users’ needs. And you can upgrade them and create new ones, without limits. When creating a user, assign them the right package for their profile, giving them access to certain mandatory or optional services/features. With this new release, the service providers will also be able to define optional services, such as leaving it up to the admin or user to choose three out of the five available services.

5/ And with our technology partners

AVAYA

With this new release, you get the full look and feel of Kurmi for administering and managing Aura 8

Numbering Plan Management
Delegation/RBAC
Service packages
Log history and rollback
Bulk management
LDAP synchronization and integration with ITSMs (ServiceNow)
And so much more

CISCO

With Cisco HCS for their UCaaS offers, service providers will save precious time deploying new customers, thanks to optimization of such actions as choosing a country. We’ve also integrated a new dial plan, in line with those in the previous release — now including Honduras and the Dominican Republic.

MICROSOFT

Microsoft’s operating method is based on an asynchronous system. This means you can’t instantly create your users. With Kurmi, your admins no longer have to sit in front of their screens waiting for the task to be completed. With Kurmi’s intuitive interface, you can quickly create your users, and our software does the rest. Now, 7.2.0 uses visual indicators to keep you informed of its progress.

Plus, this new release includes new policies for Microsoft Teams, including

Emergency policies assignment and provisioning (Emergency Calling, Emergency Call Routing)
Compliance recording policy assignment

Kurmi new release: See a preview!

Learn about the latest developments in Kurmi Software to simplify the management of your unified and collaborative communications solutions!

Our latest version reinforces the performance of Ku rmi Software suite, which is continuously enhanced with new connectors and now supports the management of Cisco Broadworks environments. With Kurmi you can now manage your Alcatel, Avaya, Microsoft and Cisco environments (CUCM, HCS and BroadWorks) from a single interface.

This version, released at the beginning of 2020, offers you numerous developments.

Here is a list of some of the new features in 7.1.0:

Closer to Cisco

A long-term partnership with the American firm Cisco and its Cisco Unified Communication Manager (CUCM) involving closely monitoring the manufacturer’s updates. Cisco Gateways 400 and 450 can now be easily accessed and configured from the single Kurmi administration portal.

A significant amount of the parameters supplied by Cisco were already available and configurable with the Kurmi suite. Through their integrator or Kurmi experts, it is now possible for our customers to cover almost all the fields of their CUCM (Cisco Unified Communication Manager).

The DialPlan that Kurmi supplies by default for Cisco environments now includes the dial plans of Chile, Argentina, El Salvador, Honduras, the Dominican Republic and Colombia.

Ergonomics and accessibility to the core

Kurmi is strengthening its compatibility with accessibility standards by adding new colors to its administration portal. The recommendations issued by the WCAG (Web Content Accessibility Guidelines) thus allow people with disabilities to use the Kurmi interfaces more easily.

The new version offers increased visibility to make it easier to find and choose sites and / or departments. The search for a specific department is now intuitive thanks to the tree structure offered by Kurmi. Ease of execution and precious time savings when creating your users!

For our Service Provider customers, a new view of the progress of Customer Onboarding scenarios has been added to the traditional view. This second view provides an overview of a scenario’s progression. More readable and more concise, it allows faster deployment of UCaaS offers.

Kurmi Software, the leader in Unified Communications automation, has announced a major release of Kurmi Service Provider Suite. Now, Kurmi Software simplifies the provisioning process on Cisco BroadWorks by allowing bulk actions for users, devices, services, and features. With its new UX interface, Kurmi Software provides a modern, intuitive, and intelligent experience that non-experts can readily adopt. With an easy-to-use interface and streamlined operations, Service Providers can deploy new customers quickly.

With this new release, Service Providers can easily manage Cisco BroadWorks by introducing 100% automation across the customer’s full life cycle. Kurmi Software provides a single interface instead of multiple wizards, saving you valuable time.

Kurmi is a state-of-the-art management platform for UCaaS infrastructure, giving Service Providers everything they need to operate faster and more efficiently. From designing bespoke strategies that suit the individual needs of customers to deploying next-level technology, Kurmi is here to streamline customer onboarding and reduce operating costs. Now, Service Providers will enjoy all the advanced and unique features, including integration with ITSMs like ServiceNow to offer zero-touch provisioning, delegation with advanced Role-Based Access Control, tracking and roll-back, bulk management, and multi-tenant capability to deploy multiple customers on a single platform.

With this new release, Service Providers can manage Cisco BroadWorks – as well as all the major platform vendors like Cisco, Microsoft, Avaya, and Alcatel-Lucent – on a single pane of glass. By offering several kinds of technology on one provisioning portal, Service Providers can easily expand their UCaaS solutions to meet the market’s expectations and be more flexible and responsive. This is a terrific opportunity to win new market shares.

Kurmi Summer Release: See a preview!

This summer there’s a lot of innovation for Kurmi Software, and we can’t wait to share it with you.

First up is the Kurmi solution’s interface, which we’ve totally reworked to bring you a modern, intuitive and intelligent experience. With action buttons, simplified access and improved visibility, this interface now adapts easily to your needs, to fit the ways in which you use it.

This new version
also boasts other new features:

Activation Code with CUCM 12.5 and later

Security and backward connector compatibility

Kurmi Software is happy to announce the incorporation of Kurmi Software Inc. with a brand new office opening in New York, NY, USA.

The company, headquartered in France with offices in Berlin, Germany, Montreal, Canada, can now include the United States in its coverage area.

In recent months, Kurmi Software has been the chosen platform from 10 new North American accounts, Service Providers and Enterprises, to streamline and simplify telecom and UC operations with significant costs savings. Our new NYC office will further strengthen relationships with US Service Providers, Enterprises, and Channel Partners.

As CEO of Kurmi Software, Thibaut Felgeres, stated: “The United States is the largest UC market. We already have customers there, Enterprises and Service Providers like NWN Corporation, but we definitely want to solidify our North American presence in order to further accelerate our growth. This is why, our COO, Pascal Moindrot, is also nominated for acting North American Managing Director until this position is fulfilled locally.”

Kurmi’s COO Pascal Moindrot added: “In addition to a pre-sales and professional services team based in New York to provide technical design and software deployment, a Customer Support Center is opening in the US to support our clients and partners in North America. Share the information: We are hiring sales/pre-sales, professional services and support. Local recruitment will be completed with Kurmi relocated employees to make this new office a success.”