ServiceNow App
Kurmi Updates
Your unified communications (UC) ecosystem keeps evolving—and so does Flow. Our Winter/Spring 2026 release, version 9.1.0 delivers a refreshed interface, deeper coverage across your Cisco collaboration and Microsoft Teams environments, and more control over your phone number inventory. Here’s what’s new.
A Refreshed Interface
The Flow interface has been modernized across the board: new navigation with pinnable favorites and global search, a cleaner homepage, refreshed widgets and tables, and a redesigned phone number selection pop-up. Your workflows, data, and configurations are untouched. This is the first step in a progressive UI rollout, with more updates to come.
Deeper Integrations with Webex and Microsoft Teams
9.1.0 adds new Webex capabilities to Flow, giving your team more configuration options available directly alongside your existing workflows:
- Call Pickup Notifications. Configure automatic alerts for pickup group members when a colleague is unavailable.
- Outgoing Call Permissions. Define outbound calling rules per user, workspace, and virtual line—by call type, digit pattern, authorization code, or auto-transfer behavior.
- Application Services Settings. Control ringing behavior for Click-to-Dial, group paging, and parked call recall.
- 98xx Device Support. Create and manage Cisco 98xx series IP phones, including setup via activation codes.
- Voicemail Greeting and Password Management. Update user voicemail greetings (Busy and No Answer) and passwords directly in Flow.
- AD Synchronization Controls. Specify which Webex user profile attributes Flow can update when AD sync is active, giving you precise control over read-only fields.
On the Microsoft Teams side, you can now configure how Call Queues handle incoming calls when no agents are available, directly in Flow. Redirect options for Call Timeout and Overflow exceptions are also expanded, removing the need for a resource account to bridge nested call queues or auto attendants.
See and Manage Every Phone Number Across Your Stack
The enhanced Flow phone number management framework now extends to Webex MT—giving you consistent number allocation across Microsoft Teams, Webex, and Cisco UCM. Real-time availability, ownership tracking, and the updated selection pop-up are available across all three platforms, in the same provisioning workflow you already use.
Also in This Release
There’s even more to unpack in Flow 9.1.0. For the full list of changes, reach out to your Customer Success Manager or review the release notes in the support center (note: login required). If you’re self-hosting Flow, your Customer Success Manager can also walk you through your upgrade options.
See It in Action
Join us for one of our upcoming webinars where we’ll demo these changes and preview a new ServiceNow app: Register Now.
New identity underscores centralized, automated, and secure control across multi-vendor environments.
NEW YORK CITY — September 30, 2025 — Kurmi Software today introduced Flow, the new name for its enterprise platform for unified communications (UC) management at scale. Formerly Kurmi Provisioning Suite, Flow reflects a market where enterprises and managed service providers (MSPs) operate complex, multi-vendor, multi-jurisdiction UC and Collaboration systems, modernize in phases, and are beginning to align UC and related Digital Worker tools with core IT processes, security, and governance. In this new reality, automation has become the standard for day-to-day administration.
“Enterprises don’t run a single platform anymore—they run an ecosystem,” said Micah Singer, CEO of Kurmi Software. “Flow captures what customers need now: information and actions moving securely and consistently between UC platforms and the IT systems that support them. It also signals a commitment to expand coverage and governance while making zero-touch execution the norm—so teams reduce manual steps without disrupting what already works.”
What Flow Delivers
- One control plane for secure, automated administration across UC and contact center systems, including Cisco UCM/Webex, Microsoft Teams, Zoom, and Genesys.
- UC adjacent systems integrated into routine operations, such as SBCs (Oracle, AudioCodes), E911 (RedSky), compliance recording (Imagicle).
- Tight IT integration with ITSMs like ServiceNow and identity/HRIS, enabling tickets and approvals to trigger policy-based workflows.
- Granular role-based access control and delegated administration to support least-privilege models and stronger governance.
From Milestones to Flow
Flow is the result of deliberate steps Kurmi has taken to simplify and secure UC, Collaboration, and CC management at scale. Expanded platform coverage helps standardize multi-vendor environments. Deeper ServiceNow integration enables ticket-driven workflows with full audit. And with the recent Yarnlab acquisition, migrations from legacy premise-based or on-prem UC to cloud platforms are faster and more reliable, replacing fragile scripts with orchestrated runbooks. Each milestone has brought Kurmi closer to Flow: the intelligent control layer that enables enterprises to strengthen security, design flexible workflows, and orchestrate the systems that power their digital workforce.
“Flow is about clarity,” added Singer. “Administrators get one place to manage policy and automation across vendors and connect UC with enterprise workflows—confident that every change is secure, consistent, auditable, and fast.”
Built for What’s Next
Looking forward, Flow’s roadmap emphasizes broader ecosystem integrations and deeper alignment with the requirements of enterprise IT. Migration will also be a key tool for domain management – in a multi-vendor, multi-jurisdiction world where large enterprises use many systems. Plus, a refreshed user interface—more intuitive, streamlined, and designed for scale—will further enhance the experience for IT teams, making powerful automation and governance even easier to apply.
To learn more about Flow, visit kurmi-software.com/introducing-flow.
About Kurmi Software
Kurmi Software makes Flow, an enterprise platform for unified communications (UC) management that centralizes, automates, and secures administration across Cisco, Microsoft, Zoom, and Genesys. Flow integrates with enterprise IT systems such as ServiceNow and identity/HRIS and coordinates UC-adjacent tools including SBCs, E911, and compliance recording. Large enterprises and managed service providers use Flow to reduce manual work, enforce policies, accelerate migrations, and operate at global scale across hybrid, multi-vendor environments.
Collaboration today is complex. Enterprises don’t rely on just one platform—they run Cisco, Microsoft, Zoom, Genesys, often side by side. Surrounding those core UC and contact center platforms are the technologies that keep communications reliable and enterprise-ready: SBCs, E911, compliance recording, and more.
But while these systems belong to the same ecosystem, they’re often managed in silos—with separate admin consoles, overlapping processes, and too much manual effort to keep everything aligned with the broader IT stack.
The result? Inefficient operations, higher risk, and IT teams spending more time stitching systems together than driving strategy. As enterprises modernize in phases and better align UC with IT governance, one thing has become clear: automation is no longer optional—it’s the only sustainable way forward.
A Different Kind of Platform
Kurmi started with a simple idea: enable enterprises to streamline their Cisco telephony management—consolidating workflows, automating provisioning, providing granular role-based access for enhanced security, and more. We then applied this model to other UC systems adding Microsoft, Zoom, Avaya, Alcatel. We extended ecosystem coverage with integrations for AudioCodes, RedSky, Imagicle, and others. And, with the recent acquisition of Yarnlab—its technology and expertise—we’re strengthening our day-to-day management capabilities with advanced migration and testing functionality. Now, we’re focused on connecting collaboration to the broader enterprise IT. Through the Kurmi Integration App for ServiceNow and an enhanced API framework, we’ve made it easier to connect UC with ITSMs, HR systems, identity and access management, and directories.
The vision has always been bigger than any one connector or platform: to be the intelligent automation layer between corporate IT and communications ecosystems. Today, some of the world’s largest enterprises rely on us to simplify, secure, and scale their UC operations.
Now, that platform has a name that reflects what it delivers today—and where it’s going tomorrow: Flow.
Why Flow
Flow is a new label we are using to underscore integration and interdependence of the data and systems IT teams use every day for user management and provisioning:
- Universal management → Centralize administration across your entire UC&C ecosystem, including adjacent tools like SBCs, E911, compliance recording.
- Automation at scale → Eliminate repetitive tasks with intelligent workflows for provisioning, migrations, and number management. Reduce errors, save time, and free your team for higher-value work.
- Seamless IT integration → Connect effortlessly with ITSMs like ServiceNow, HRIS platforms like Workday, and identity and directory systems like Entra ID for zero-touch administration and to keep everything in sync.
- Security & compliance → Apply role-based controls, enforce policies, and log every action for complete auditability.
- Future-proof flexibility → Migrate with confidence, adopt new technologies without disruption, and scale from 1,000 to 100,000 users with ease.
Flow is digital workplace management the way it should be: centralized, automated, and built to evolve with your business.
What’s Next
Flow isn’t static—it’s built to keep moving forward. In the months ahead, you’ll see:
- Smarter automation that helps IT teams do more with less
- Deeper and more secure integrations across UC and IT ecosystems
- Expanded migration capabilities to make platform moves seamless
- Enhanced authentication controls for our API
- A refreshed interface that makes everyday tasks faster and simpler
The vision of unified, intelligent UC management is no longer a goal. It’s here.
This is Flow.
