Kurmi Updates

New York City— September 3, 2024 — Kurmi today announced a new integration with ServiceNow that streamlines how IT teams manage their unified communication (UC) services and users. The joint effort enables ServiceNow customers to easily manage a diverse set of communications systems and users with precision, security and minimal effort—thereby driving more value for customers.

ServiceNow’s expansive partner ecosystem and partner program is critical in supporting the $275 billion forecasted market opportunity through 2026 for the Now Platform. The ServiceNow Partner Program recognizes and rewards partners for their varied expertise and experience to drive opportunities, open new markets and help customers transform their business across the enterprise.

As a Registered Build Partner, the certified integration provides a seamless connection between ServiceNow and Kurmi, enabling IT admins and helpdesk teams to complete routine UC tasks within their ServiceNow instance, and is available in the ServiceNow Store.

With this new application, IT teams can quickly resolve tickets for tasks like creating or deleting users, assigning phone numbers and resetting PINs across their UC ecosystem, including Cisco UCM, Webex and Microsoft Teams. Once a request is approved in ServiceNow, the change is automatically implemented via Kurmi’s API, eliminating the need for manual intervention and minimizing the risk of human error. This zero-touch automation accelerates ticket resolution and significantly boosts end-user satisfaction.

“Kurmi’s integration with ServiceNow represents a significant step forward in simplifying and automating unified communications management for our mutual customers. Kurmi has developed a system with advanced and domain specific tools and connectors for managing UC technologies. By leveraging the power of the Now Platform, we can deliver a more efficient, user-friendly experience that empowers IT teams to delegate routine tasks so that they can focus on strategic initiatives,” said Micah Singer, CEO at Kurmi. “This partnership is a testament to our commitment to integration and automation and to provide our customers with the centralized tools they need to succeed in an increasingly complex UC landscape.”

“Partnerships succeed best when we lean into our unique skills and expertise and have a clear view into the problem we’re trying to solve,” said Erica Volini, senior vice president of global partnerships at ServiceNow. “Kurmi’s integration extends our reach well beyond where we can go alone and represents the legacy and goals of the Now Platform. I am thrilled to see the continued innovation we will achieve together to help organizations succeed in the era of digital business.”

Read more about the new “Kurmi Integration” app on Kurmi’s blog.

About Kurmi

Kurmi is a leading provider of unified communications and collaboration (UC&C) management solutions, empowering organizations to simplify and automate the administration of complex UC environments. With a robust platform that supports Cisco, Microsoft, Zoom, and other major UC&C vendors, Kurmi enables IT teams to efficiently manage users, devices, and features across multiple platforms minimizing errors and reducing operational costs. Trusted by enterprises and service providers worldwide, Kurmi is committed to delivering innovative solutions that drive digital transformation and enhance business communication. For more information, visit www.kurmi-software.com. 

ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.  

Contact Information  

Reach out via our Contact Us form for more.

Announcing the New, Certified Kurmi Integration App Available in the ServiceNow Store

Managing unified communications (UC) in a large enterprise can be complex and time-consuming, especially with multiple platforms and diverse user needs. IT teams are constantly seeking ways to optimize processes, reduce manual tasks, and ensure seamless service delivery. That’s why we’re excited to announce the launch of Kurmi’s new ServiceNow Integration App, now available in the ServiceNow Store.

A New Way to Connect Kurmi and ServiceNow

Kurmi provides a centralized platform with advanced automation capabilities to manage UC ecosystems. Through the new Kurmi/ServiceNow integration, IT teams can perform routine tasks—or automate them—across multiple UC systems directly from ServiceNow without needing individual connections to each system.

While customers have been able to connect Kurmi and ServiceNow by building their own custom integrations using Kurmi’s API, this new pre-built, certified Kurmi Integration App simplifies implementation and adoption. This integration is perfect for IT admins looking to enhance their workflows without extensive custom development.

How It Works

Day-to-day tasks can be completed for Cisco UCM, Webex, Microsoft Teams, and more, all securely from within ServiceNow. Changes made in the application are pushed to Kurmi, which then automatically applies them to the customer’s UC systems. Admins can track completed tasks from within ServiceNow’s request history or the Kurmi platform. Erroneous changes can be reversed using Kurmi’s unique rollback feature.

Out-of-the-box capabilities include:

Creating/Deleting Users
Activating Voice
Updating Phone Numbers
Resetting a User’s PIN
Updating Kurmi Package & Department for Users

Key Benefits of the Kurmi Integration App

Securely Delegate Tasks: Enable helpdesk and other employees to complete routine UC management tasks from within ServiceNow, giving them access only to what they need to resolve requests quickly.
Streamline Complex Workflows: Resolve common UC user requests, including user provisioning, PIN resets, and more, across Cisco UCM, Webex, and Microsoft Teams, with precision and speed.
Boost Operational Efficiency: Reduce manual tasks and human errors, ensuring consistent and reliable operations across your UC environment.
Simplify Integration Management: Eliminate the need for maintaining custom code or updating multiple APIs. Kurmi provides a single, managed connection to all your UC systems, ensuring seamless integration and simplified maintenance.

Choosing the Best Integration Method

The best Kurmi/ServiceNow integration method depends on your organization’s needs. The pre-built integration app is ready to deploy with minimal configuration required, allowing IT teams to get up and running quickly. With the out-of-the-box capabilities, IT teams can accomplish many of their day-to-day UC management tasks. For more advanced needs, building a custom integration using the Kurmi API might be the way to go. The Kurmi team is continuously working to add more functionality to the pre-built integration app, so contact your Customer Success or Account Manager for more information.

Wrapping it Up

The Kurmi ServiceNow Integration App combines Kurmi’s UC management capabilities with ServiceNow’s robust workflow and service management features. This integration simplifies day-to-day UC management and aligns UC operations with your broader IT service management strategy. By leveraging this powerful combination, IT admins can enhance efficiency, improve data accuracy, and ensure seamless management of IT services.

Want to see the app in action? Join us for our upcoming Virtual Roadshows or schedule a demo with the Kurmi team.

Kurmi, the leader in unified communications and collaboration provisioning and management solutions for large enterprises and service providers, proudly announces its ISO 27001 certification, reinforcing the company’s implicit dedication to the highest standards in information security management.

Since its inception, Kurmi has been steadfast in prioritizing robust security measures to safeguard customer data. The ISO 27001 certification is an internationally recognized set of standards that serves as a tangible demonstration of these measures and reflects Kurmi’s commitment to security as a fundamental part of its it.

“Security is intrinsic to Kurmi’s DNA. Achieving ISO 27001 certification is a testament to our existing practices and our ongoing commitment to protecting sensitive information of the many enterprises and service providers who put their trust in our technology,” emphasized Frédéric Briand, Chief Information Security Officer (CISO) at Kurmi.

Why ISO 27001 Certification Matters

ISO 27001, a globally recognized standard, outlines the requirements for establishing, implementing, maintaining, and continually improving an information security management system (ISMS). This certification underscores Kurmi’s dedication to preserving the confidentiality, integrity, and availability of its information assets.

For Kurmi’s customers, ISO 27001:2022 certification provides irrefutable proof of the company’s commitment to the highest standards of information security, instilling confidence in the reliability and integrity of Kurmi’s cloud service delivery.

The ISO Certification Journey and Ongoing Commitment

To become certified, Kurmi completed and passed a comprehensive audit, including a thorough evaluation of Kurmi’s ISMS, assessing existing security practices, mapping processes against ISO 27001 standards, and implementing necessary changes. Certified by Certi-Trust, the evaluation encompassed data protection policies, IT infrastructure, and access control mechanisms.

Kurmi plans to maintain its ISO 27001 certification through four primary pillars:

Regular Audits and Reviews: Conducting internal audits and reviews to ensure ISMS remains compliant and effective.
Continuous Improvement: A dedication to updating policies and practices in line with evolving threats and industry best practices.
Employee Training and Awareness: Providing ongoing training to all employees to maintain a high level of security awareness and compliance.
Technology Upgrades: Keeping technology and systems up to date to counter emerging cybersecurity threats.

For more information on Kurmi’s ISO 27001 certification and its commitment to information security, please visit https://kurmi-software.com/resources/iso-27001-certification-software-as-a-service/

After almost a year of rigorous evaluation, we’re proud to share that Kurmi has achieved ISO 27001:2022 certification for Kurmi Provisioning Suite’s cloud service delivery: Kurmi as a Service (KaaS). This accomplishment highlights our dedication to maintaining the highest standards in information security management required by some customers and valued by all. Reaching this notable milestone was a whole company effort involving primarily IT with a significant assist from HR, Legal, DevOps and with concerted involvement by executive leadership.

Why ISO 27001 Matters

ISO 27001 is a globally recognized standard that defines the requirements for establishing, implementing, maintaining, and continually improving an information security management system (ISMS). For Kurmi, this certification serves as tangible proof of our steadfast commitment to cyber-resiliency, risk management, and safeguarding of information assets – further assuring our customers and partners.

The Certification Journey

Attaining ISO 27001 certification involved a comprehensive audit of Kurmi’s information security management system (ISMS), covering information security practices, policies, and procedures across all implicated departments. Certi-Trust, a renowned international organization known for its meticulous assessments, conducted the evaluation, ensuring that Kurmi met the stringent criteria for information security excellence. During this time, the Kurmi team created around 50 new processes and policies that strengthened our ISMS and ensured we would continue to meet the ISO 27001 standards year after year.

Frédéric Briand, Chief Information Security Officer, provided insights into the certification journey, “We assessed our existing security practices, mapped processes against ISO 27001 standards, and implemented necessary changes. This journey was not just about meeting certification requirements but about enhancing our overall approach to information security.”

Ongoing Commitment to Excellence

Earning ISO 27001 certification is an ongoing responsibility to maintain excellence in information security. We’ve outlined a structured plan to ensure continual improvement and adherence to the highest standards, including:

Regular Audits and Reviews: Conducting periodic internal audits and reviews to ensure the ISMS remains compliant and effective.
Continuous Improvement: Commitment to updating policies and practices in line with evolving threats and industry best practices.
Employee Training and Awareness: Providing ongoing training to all employees to maintain a high level of security awareness and compliance.
Technology Upgrades: Keeping technology and systems up to date to counter emerging cybersecurity threats.

Wrapping It All Up

Kurmi’s achievement of ISO 27001 certification is a testament to our ongoing commitment to information security. This milestone not only validates the company’s previously existing rigorous security practices but also highlights our proactive approach to improvement. As Kurmi continues to lead in unified communications and collaboration service management, our recognition as an ISO 27001 certified company sets a benchmark for industry best practices and customer trust.

Interested in learning more about our ongoing commitment to information security? Get in touch.

ISO 27001 Certificate

Throughout 2023, Kurmi’s teams worked diligently to further enhance our award-winning provisioning software, deploying two major product releases.

Here’s a round-up of a few key updates from those releases that simplify and automate UC end user provisioning and day-to-day management, and what they mean for Kurmi Provisioning Suite customers.

Cisco

Support for CUCM 15

The latest version of Kurmi Provisioning Suite, released in December 2023, is fully compatible with Cisco Unified Communications Manager (CUCM) 15.

Our strong relationship with Cisco gave us visibility into the product roadmap to ensure we are fully compatible at CUCM 15’s launch. With Cisco actively encouraging organizations to upgrade to CUCM 15, our updated connector supports organizations in their transition to the new version. With Kurmi’s migration capabilities and ability to manage earlier versions of Cisco at the same time, organizations can pace their move to CUCM and complete admin tasks all through the Kurmi Provisioning Suite interface.

Expanded management of Webex Calling Multi-Tenant features

We’ve enhanced the breadth of what administrators and end users can accomplish from within the Kurmi Provisioning Suite platform to manage more aspects of Webex Calling Multi-Tenant. This eliminates the need to manage these features from within Webex MT, so users can stay within one interface.

The Kurmi administrator or the end user can now directly manage calling features, including:

Recording Settings
Incoming/Outgoing Permissions
Enabling the Executive/Executive Assistant feature

The Kurmi administrator can now delegate the management of User Incoming/Outgoing Permissions to the site administrator. They also now are able to filter Webex users who do not have the recording feature and enable recording en masse in just a few clicks—eliminating the need to use a spreadsheet.

Streamlined Location Management for Webex MT

Kurmi administrators can now automate and onboard new sites by creating Webex Locations with numbers and default schedules. Establishing default location schedules is especially useful for streamlining the creation and management of auto-attendant features, hunt groups or call queues.

Microsoft

Updated connector permissions & authentication

To manage Microsoft Teams Phone, Kurmi Provisioning Suite must be declared as an application in Entra ID (formerly Azure AD) with API permissions to read or write data.

In 2023, we focused on updating this connection to allow for greater customization and increase security. IT teams can now configure Kurmi Provisioning Suite’s access to their Microsoft environment at a granular level, setting permissions to read and write only what is strictly necessary, in order to adhere to their organization’s workflows and policies.

Additionally, the Microsoft 365 Graph connector now supports more authentication methods including certificate-based authentication.

License reporting

Managing Microsoft licenses can be time consuming and complicated–knowing which licenses grant permissions to multiple applications, double-checking who needs access to what, etc. Kurmi offers streamlined, automated license management for Microsoft 365, including reporting widgets that show license assignment, preventing the dreaded double allocation and saving money.

Call Pickup Group management

Organizations are increasingly using Call Pickup Groups in Microsoft Teams Phones to route calls internally when an employee is unable answer their phone. Configuring these groups can involve complex provisioning activity and daily management. Within Kurmi Provisioning Suite, Pickup Groups containing up to 25 people can be created with just two clicks. So now, IT admins can delegate management of this feature to non-technical administrators, freeing themselves up to focus on more technical initiatives.

Avaya

Avaya Virtual Stations

Kurmi Provisioning Suite can manage all aspects of Virtual Stations in Avaya. Virtual Stations are assigned to the user or agent, and are used to forward calls if the user is absent for example.

Avaya CTI Stations

Additionally, admins can now manage the Avaya Computer Telephony Integration (CTI) Station from the Kurmi Provisioning Suite platform. CTI Stations are used to redirect calls to the call center agent with the most appropriate skills. CTI Stations also mean agents can accept calls directly from a computer without using a physical phone.

Zoom

Added compatibility

Zoom continues to grow in popularity as enterprises adopt more UC solutions to their tech stacks. In response, Kurmi has invested in updating our connector to Zoom environments. Now, UC administrators are able to automate provisioning for Zoom, from basic operations like adding an end user to general administration tasks, including bulk management.

Other enhancements

Connector for Enghouse Trio

In 2023, Kurmi added to its native connectors launching one for Enghouse Trio. Now, organizations that user the contact center system can manage Enghouse Trio end users and settings from the Kurmi Provisioning Suite platform – further streamlining UC administration for overtaxed IT teams.

Looking to 2024 and beyond

As we plan for the next year, we’re continuing to improve Kurmi Provisioning Suite’s feature set, leaning into our close ties with leading UC&C providers to ensure that our platform remains fully compatible with any new features that Cisco, Microsoft, Zoom, Avaya and others deploy.

To see these product updates in action, reach out to your Kurmi account manager or request a demo.

In August, several Kurmi team members made their way to Las Vegas for Cisco Impact 2023, an annual sales training event for 17,500 members of Cisco’s global sales organization. This invitation-only event provided us a golden opportunity to strengthen existing relationships and establish new connections in person. It was the perfect setting to showcase how the latest features of Kurmi Provisioning Suite can significantly benefit both new and longstanding Cisco customers.

Centrally located in the event’s Partner Showcase, the Kurmi booth was abuzz with activity and animated discussions. Here, our team had the pleasure of engaging with seasoned Cisco collaborators and warmly welcomed new faces. We eagerly delved into conversations, illustrating how our combined efforts seamlessly streamline implementation and ongoing management of Cisco’s unified communications portfolio.

At the heart of the booth were live demos of Kurmi Provisioning Suite, presenting a glimpse of its prowess through various key features:

Zero-touch provisioning: Integrations with HR systems and Active Directories provide a “zero-touch” experience for users and administrators.
Cisco License Management: IT Admins can manage and monitor Webex Licenses more efficiently from within Kurmi Provisioning Suite to avoid orphaned devices and underutilized licenses.
Audit and Automatic Update: Kurmi Provisioning Suite audits Control Hub and the native Cisco UC portals, replicating any changes on the Kurmi database to ensure up-to-date data.
Log Tracking & Roll Back: Kurmi Provisioning Suite logs all operations and is the only UC provisioning and management tool with the functionality to revert any action in one click when necessary.

Partnering for Success: Kurmi and Cisco

For over a decade, Kurmi has stood as a trusted Cisco Solutions Partner, and our collaboration has been pivotal in solving unified communications challenges faced by large enterprises and organizations. We deeply value this partnership, often pooling our expertise to design winning solutions for our clients. Whether it’s guiding a migration to Webex Calling or crafting a customized provisioning and management solution, Kurmi Provisioning Suite plays an integral role.

This appreciation and recognition of our collaboration reached a pinnacle during the event, where Cisco showcased Kurmi on the stage at the Live Broadcast Closing Global Session. Truly, an honor to be recognized as a partner that significantly contributes to Cisco’s success.

A Shared Vision: Migrating to the Cloud with Kurmi

Looking ahead, Kurmi remains steadfast in our partnership with Cisco, providing more support as Cisco prioritizes migration to the Cloud. Moving unified communications to the Cloud offers organizations more flexibility while lowering overhead expenses, but the migration itself can be complex and time consuming.

Kurmi Provisioning Suite historically has been a tool utilized in these projects, allowing for controlled migrations and providing a single platform to manage multiple UC applications during the transition. But, with its new features, organizations will be able to fully automate migrations – easily extracting, validating, and even transferring data.

These advancements make Kurmi Provisioning Suite the one-stop, single-pane-of-glass for Day 0 and beyond configuration, implementation, and ongoing management. These new capabilities stand as a testament to Kurmi’s unwavering dedication to simplifying complex processes, empowering our partners at Cisco as they help their customers move from Cisco Unified Communications Manager (CUCM) to Webex Calling MT or Webex Calling DI.

Navigating the Future

As Cisco Impact 2023 neared its end, our team left feeling excited about and confident in the future of our partnership with Cisco. Together, we’re able to design and implement enterprise collaboration solutions that best fit our customers’ needs, ensuring that implementation and ongoing management is simple and practical.

Stay tuned for more updates from Kurmi as we continue paving the way for seamless unified communications migrations and streamlined provisioning and management.

Kurmi Software, a leading provider in unified communications (UC) management and provisioning automation solutions, is delighted to announce its place in the final of the prestigious UC Today Awards 2023 for the third consecutive year. Kurmi is dedicated to empowering businesses to manage and automate the full lifecycle of UC operations and enterprise collaboration applications.

“Being selected as a finalist for the UC Awards 2023 is a testament to Kurmi Software’s ongoing commitment to excellence and innovation in provisioning and the UC management domain”, says Micah Singer, CEO Kurmi Software. “Our cutting-edge software consistently demonstrates results, such as ability to streamline UC migrations, enhance collaboration, and simplify the management of complex communication environments. After winning the category of ‘Best Service Management Platform’ in 2021 and being shortlisted as a finalist for the third time this year is an honor and reflects our position as a trusted partner for businesses seeking advanced technology solutions.”

The UC Today Awards is an annual event that celebrates outstanding achievements and innovations in the field of UC and collaboration technology. It is a platform for recognizing companies and individuals that have made significant contributions to the industry, driving growth, and transforming the way businesses communicate and collaborate.

Each year, the awards are judged by top industry leaders and experts who meticulously evaluate the nominated organizations based on their products, services, customer success stories, and overall impact on the landscape.

This years’ panel of distinguished judges with extensive experience and expertise in the unified communications industry are;

Blair Pleasant: Principal Analyst & President of COMMfusion LLC, providing market insights and consulting on business communications technologies.
Zeus Kerravala: Founder and Principal Analyst of ZK Research, specializing in emerging technologies in communications, networking, and security.
Tim Banting: Senior Principal Analyst at Omdia, offering guidance and intelligence on unified communications and collaboration.
Kevin Kieller: Co-founder of EnableUC and principal analyst, assisting organizations in selecting and implementing collaboration and communication technologies.
Melissa Swartz: Founder of Swartz Consulting LLC, delivering vendor-agnostic insights on communication technologies.
Jon Arnold: Principal of J Arnold & Associates, offering go-to-market counsel with a focus on digital transformation in UC and collaboration.
Evan Kirstel: B2B “Techfluencer” and industry expert with a large social media following, specializing in enlightening, and educating audiences.
Dom Black: Researcher at the Cavell Group, specializing in UCaaS, CCaaS, and Microsoft Teams analysis.

“UC Today selecting Kurmi as a finalist for the third time running underscores the company’s consistent, exceptional achievements and contributions to the technology landscape,” added Singer, “We eagerly await the announcement of the winners at the awards ceremony at the end of this month, where the best of the best will be honored for their excellence and impact on the industry.”

Months ago, the Kurmi marketing team set out to redesign and upgrade kurmi-software.com with the goal of enhancing the user experience and creating the only destination on the web you will need to learn about UC provisioning automation and why it plays a mission-critical role for your long-term digital workplace success.

Today, the site you are browsing is just that.

With a fresh look, improved functionality and more valuable content, our new site offers easier navigation and access to resources to help you on your automation journey. Here are a few of the upgrades:

Enhanced User Experience: Navigating through Kurmi’s products and services, accessing relevant information, and finding answers to your queries is now easier and more intuitive. Learn about our native integrations with Cisco, Microsoft, Avaya, Zoom or read how similar organizations have benefited from a UC provisioning and automation tool.

Streamlined Product Discovery: The new site features more product information, easily accessible from the main navigation. It’s now much easier to explore and pinpoint exactly how Kurmi Provisioning Suite can help your IT Team. Plus, the site includes more product visuals and screenshots to better illustrate Kurmi Provisioning Suite’s capabilities.

More Valuable Resources at Your Fingertips: We’ve added an extensive resource library that provides access to whitepapers, case studies, industry insights, and educational content on various unified communications topics. Access a wealth of valuable resources at your fingertips to help you gain a competitive edge and drive your business forward.

Improved Accessibility: The website has been designed with accessibility in mind. Fonts, colors, and imagery have all been carefully chosen for readability. Translation is available for French, German, and Spanish. And, the design is fully responsive, so it can be accessed on a variety of devices.

So, what do you think? Share your feedback, suggestions, or even let us know you’ve found a typo (hey – we’re human, too!).

Together we configure it out.