Announcing the New, Certified Kurmi Integration App Available in the ServiceNow Store
Managing unified communications (UC) in a large enterprise can be complex and time-consuming, especially with multiple platforms and diverse user needs. IT teams are constantly seeking ways to optimize processes, reduce manual tasks, and ensure seamless service delivery. That’s why we’re excited to announce the launch of Kurmi’s new ServiceNow Integration App, now available in the ServiceNow Store.
A New Way to Connect Kurmi and ServiceNow
Kurmi provides a centralized platform with advanced automation capabilities to manage UC ecosystems. Through the new Kurmi/ServiceNow integration, IT teams can perform routine tasks—or automate them—across multiple UC systems directly from ServiceNow without needing individual connections to each system.
While customers have been able to connect Kurmi and ServiceNow by building their own custom integrations using Kurmi’s API, this new pre-built, certified Kurmi Integration App simplifies implementation and adoption. This integration is perfect for IT admins looking to enhance their workflows without extensive custom development.
How It Works
Day-to-day tasks can be completed for Cisco UCM, Webex, Microsoft Teams, and more, all securely from within ServiceNow. Changes made in the application are pushed to Kurmi, which then automatically applies them to the customer’s UC systems. Admins can track completed tasks from within ServiceNow’s request history or the Kurmi platform. Erroneous changes can be reversed using Kurmi’s unique rollback feature.
Out-of-the-box capabilities include:
- Creating/Deleting Users
- Activating Voice
- Updating Phone Numbers
- Resetting a User’s PIN
- Updating Kurmi Package & Department for Users
Key Benefits of the Kurmi Integration App
- Securely Delegate Tasks: Enable helpdesk and other employees to complete routine UC management tasks from within ServiceNow, giving them access only to what they need to resolve requests quickly.
- Streamline Complex Workflows: Resolve common UC user requests, including user provisioning, PIN resets, and more, across Cisco UCM, Webex, and Microsoft Teams, with precision and speed.
- Boost Operational Efficiency: Reduce manual tasks and human errors, ensuring consistent and reliable operations across your UC environment.
- Simplify Integration Management: Eliminate the need for maintaining custom code or updating multiple APIs. Kurmi provides a single, managed connection to all your UC systems, ensuring seamless integration and simplified maintenance.
Choosing the Best Integration Method
The best Kurmi/ServiceNow integration method depends on your organization’s needs. The pre-built integration app is ready to deploy with minimal configuration required, allowing IT teams to get up and running quickly. With the out-of-the-box capabilities, IT teams can accomplish many of their day-to-day UC management tasks. For more advanced needs, building a custom integration using the Kurmi API might be the way to go. The Kurmi team is continuously working to add more functionality to the pre-built integration app, so contact your Customer Success or Account Manager for more information.
Wrapping it Up
The Kurmi ServiceNow Integration App combines Kurmi’s UC management capabilities with ServiceNow’s robust workflow and service management features. This integration simplifies day-to-day UC management and aligns UC operations with your broader IT service management strategy. By leveraging this powerful combination, IT admins can enhance efficiency, improve data accuracy, and ensure seamless management of IT services.
Want to see the app in action? Join us for our upcoming Virtual Roadshows or schedule a demo with the Kurmi team.
