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PowerShell is a powerful task automation and configuration management framework from Microsoft that allows Teams administrators to write scripts that automate repetitive tasks. PowerShell’s ability to automate complex administrative tasks on Windows systems enhances efficiency and reduces errors compared to manual processes.

While PowerShell scripts can help your IT team save time managing Microsoft Teams and Teams Phone, implementing these scripts come with their own limitations – primarily around who is able to run them (hint: highly technical employees) and tracking what they’ve done.

That’s where Kurmi can help. By adding Kurmi to your IT team’s toolset, you’re equipping them with a Microsoft Teams management platform that complements your existing operations while gaining the ability to delegate and track – improving security and further streamlining processes.

Let’s take a deeper look.

Why Integrate PowerShell Scripts with Kurmi?

By using Kurmi’s Software Development Kit (SDK), you’re able to bring your own PowerShell scripts, essentially creating your own connector between Microsoft and Kurmi. And, when you design a new connector using the SDK, all of Kurmi’s functionality is enabled—enhancing what you’re able to do with just PowerShell alone. IT teams typically see the benefits across four main areas:

Security
Kurmi’s PowerShell SDK Connector significantly improves security compared to calling scripts with traditional Windows tools. By integrating PowerShell scripts into Kurmi, IT administrators can use client secrets or certificates or store passwords securely in Kurmi’s database (btw the Kurmi platform meets ISO 27001 requirements, too!). This approach minimizes the risks associated with the use of credentials by individual users, ensuring a higher level of security and reducing the potential for theft or misuse of credentials.

Tracking
One of the key advantages of using Kurmi for PowerShell script management is the robust tracking capabilities Kurmi offers. IT admins can monitor who executed scripts, when they were run, and what parameters were used. This level of detail provides comprehensive audit trails, which are crucial for security, compliance, and troubleshooting purposes. By maintaining a clear record of script executions, organizations can quickly identify and resolve issues, ensuring a transparent and accountable IT environment.

Delegation
Kurmi enables IT administrators to delegate management tasks efficiently. Thanks to the PowerShell SDK connector, non-technical or help desk administrators can call in-house PowerShell scripts without the need for technical knowledge. This delegation capability ensures that routine operations can be handled quickly and efficiently, reducing the risk of errors and support tickets.

Filtering
Kurmi allows IT administrators to store only the most valuable information, making it easier to retrieve and use when needed. This filtering capability, combined with our Excel export capability, allows administrators to find and analyze relevant information in no time.

This structured approach not only optimizes security, tracking, delegation, and filtering but also ensures that IT operations are smooth and efficient, leveraging the full potential of Kurmi’s features.

What Can Be Achieved by Integrating PowerShell Scripts into Kurmi?

Integrating PowerShell scripts into Kurmi opens a wide range of possibilities, particularly for managing Microsoft 365 environments. Any PowerShell script that can be called from a Windows Server is eligible for integration into Kurmi. This capability is particularly valuable for managing resources not yet natively supported by Kurmi. While our roadmap is aligned with Microsoft, the breadth of Microsoft’s applications is vast, and Kurmi cannot cover all aspects of the Microsoft 365 roadmap simultaneously.

This is where the “PowerShell Connector SDK” becomes highly relevant. Even if Kurmi does not natively support a particular area, IT administrators can still manage these resources by integrating custom PowerShell scripts or by leveraging scripts developed by our delivery team. The flexibility of this approach means there are virtually no limits to what can be achieved.
Case in point – two real-life, recent examples of how the PowerShell Connector SDK was used:

Exchange Resource Mailboxes: Manage the full lifecycle of Exchange resource mailboxes, including adding delegates and incorporating the resource mailbox into a distribution group. This ensures comprehensive and efficient management of resources.

Exchange shared voicemail (unified group): Manage the complete Exchange shared voicemail lifecycle, streamlining processes.

By integrating PowerShell scripts into Kurmi, IT administrators can extend the platform’s capabilities to cover a wider range of tasks, ensuring that even the most specialized requirements can be met efficiently.

How to Integrate PowerShell Scripts into Kurmi

The integration mechanism is straightforward and relies on XML declarations within Kurmi. IT admins can define the attributes stored in Kurmi and associate them with four primary operations: add, update, delete, and get. For each operation, the admin specifies the script or function to call.

Kurmi provides examples and best practices to help admins get started and produce functional connectors efficiently. This guidance ensures that even those new to the platform can quickly create robust integrations, leveraging the full potential of Kurmi’s features to streamline their administrative tasks.

Wrapping It All Up

Integrating PowerShell scripts into Kurmi transforms IT administration by enhancing security, tracking, delegation, and filtering capabilities. This integration allows IT administrators to manage resources effectively, especially those not yet natively supported by Kurmi. With the PowerShell Connector SDK, the possibilities are endless, enabling comprehensive management of various Microsoft 365 services and beyond. The straightforward integration process, supported by Kurmi’s best practices and examples, ensures that IT admins can quickly and efficiently leverage the platform’s full potential. By incorporating PowerShell scripts into Kurmi, organizations can achieve a more streamlined, secure, and efficient IT management experience.

Announcing the New, Certified Kurmi Integration App Available in the ServiceNow Store

Managing unified communications (UC) in a large enterprise can be complex and time-consuming, especially with multiple platforms and diverse user needs. IT teams are constantly seeking ways to optimize processes, reduce manual tasks, and ensure seamless service delivery. That’s why we’re excited to announce the launch of Kurmi’s new ServiceNow Integration App, now available in the ServiceNow Store.

A New Way to Connect Kurmi and ServiceNow

Kurmi provides a centralized platform with advanced automation capabilities to manage UC ecosystems. Through the new Kurmi/ServiceNow integration, IT teams can perform routine tasks—or automate them—across multiple UC systems directly from ServiceNow without needing individual connections to each system.

While customers have been able to connect Kurmi and ServiceNow by building their own custom integrations using Kurmi’s API, this new pre-built, certified Kurmi Integration App simplifies implementation and adoption. This integration is perfect for IT admins looking to enhance their workflows without extensive custom development.

How It Works

Day-to-day tasks can be completed for Cisco UCM, Webex, Microsoft Teams, and more, all securely from within ServiceNow. Changes made in the application are pushed to Kurmi, which then automatically applies them to the customer’s UC systems. Admins can track completed tasks from within ServiceNow’s request history or the Kurmi platform. Erroneous changes can be reversed using Kurmi’s unique rollback feature.

Out-of-the-box capabilities include:

Creating/Deleting Users
Activating Voice
Updating Phone Numbers
Resetting a User’s PIN
Updating Kurmi Package & Department for Users

Key Benefits of the Kurmi Integration App

Securely Delegate Tasks: Enable helpdesk and other employees to complete routine UC management tasks from within ServiceNow, giving them access only to what they need to resolve requests quickly.
Streamline Complex Workflows: Resolve common UC user requests, including user provisioning, PIN resets, and more, across Cisco UCM, Webex, and Microsoft Teams, with precision and speed.
Boost Operational Efficiency: Reduce manual tasks and human errors, ensuring consistent and reliable operations across your UC environment.
Simplify Integration Management: Eliminate the need for maintaining custom code or updating multiple APIs. Kurmi provides a single, managed connection to all your UC systems, ensuring seamless integration and simplified maintenance.

Choosing the Best Integration Method

The best Kurmi/ServiceNow integration method depends on your organization’s needs. The pre-built integration app is ready to deploy with minimal configuration required, allowing IT teams to get up and running quickly. With the out-of-the-box capabilities, IT teams can accomplish many of their day-to-day UC management tasks. For more advanced needs, building a custom integration using the Kurmi API might be the way to go. The Kurmi team is continuously working to add more functionality to the pre-built integration app, so contact your Customer Success or Account Manager for more information.

Wrapping it Up

The Kurmi ServiceNow Integration App combines Kurmi’s UC management capabilities with ServiceNow’s robust workflow and service management features. This integration simplifies day-to-day UC management and aligns UC operations with your broader IT service management strategy. By leveraging this powerful combination, IT admins can enhance efficiency, improve data accuracy, and ensure seamless management of IT services.

Want to see the app in action? Join us for our upcoming Virtual Roadshows or schedule a demo with the Kurmi team.

After almost a year of rigorous evaluation, we’re proud to share that Kurmi has achieved ISO 27001:2022 certification for Kurmi Provisioning Suite’s cloud service delivery: Kurmi as a Service (KaaS). This accomplishment highlights our dedication to maintaining the highest standards in information security management required by some customers and valued by all. Reaching this notable milestone was a whole company effort involving primarily IT with a significant assist from HR, Legal, DevOps and with concerted involvement by executive leadership.

Why ISO 27001 Matters

ISO 27001 is a globally recognized standard that defines the requirements for establishing, implementing, maintaining, and continually improving an information security management system (ISMS). For Kurmi, this certification serves as tangible proof of our steadfast commitment to cyber-resiliency, risk management, and safeguarding of information assets – further assuring our customers and partners.

The Certification Journey

Attaining ISO 27001 certification involved a comprehensive audit of Kurmi’s information security management system (ISMS), covering information security practices, policies, and procedures across all implicated departments. Certi-Trust, a renowned international organization known for its meticulous assessments, conducted the evaluation, ensuring that Kurmi met the stringent criteria for information security excellence. During this time, the Kurmi team created around 50 new processes and policies that strengthened our ISMS and ensured we would continue to meet the ISO 27001 standards year after year.

Frédéric Briand, Chief Information Security Officer, provided insights into the certification journey, “We assessed our existing security practices, mapped processes against ISO 27001 standards, and implemented necessary changes. This journey was not just about meeting certification requirements but about enhancing our overall approach to information security.”

Ongoing Commitment to Excellence

Earning ISO 27001 certification is an ongoing responsibility to maintain excellence in information security. We’ve outlined a structured plan to ensure continual improvement and adherence to the highest standards, including:

Regular Audits and Reviews: Conducting periodic internal audits and reviews to ensure the ISMS remains compliant and effective.
Continuous Improvement: Commitment to updating policies and practices in line with evolving threats and industry best practices.
Employee Training and Awareness: Providing ongoing training to all employees to maintain a high level of security awareness and compliance.
Technology Upgrades: Keeping technology and systems up to date to counter emerging cybersecurity threats.

Wrapping It All Up

Kurmi’s achievement of ISO 27001 certification is a testament to our ongoing commitment to information security. This milestone not only validates the company’s previously existing rigorous security practices but also highlights our proactive approach to improvement. As Kurmi continues to lead in unified communications and collaboration service management, our recognition as an ISO 27001 certified company sets a benchmark for industry best practices and customer trust.

Interested in learning more about our ongoing commitment to information security? Get in touch.

ISO 27001 Certificate

Throughout 2023, Kurmi’s teams worked diligently to further enhance our award-winning provisioning software, deploying two major product releases.

Here’s a round-up of a few key updates from those releases that simplify and automate UC end user provisioning and day-to-day management, and what they mean for Kurmi Provisioning Suite customers.

Cisco

Support for CUCM 15

The latest version of Kurmi Provisioning Suite, released in December 2023, is fully compatible with Cisco Unified Communications Manager (CUCM) 15.

Our strong relationship with Cisco gave us visibility into the product roadmap to ensure we are fully compatible at CUCM 15’s launch. With Cisco actively encouraging organizations to upgrade to CUCM 15, our updated connector supports organizations in their transition to the new version. With Kurmi’s migration capabilities and ability to manage earlier versions of Cisco at the same time, organizations can pace their move to CUCM and complete admin tasks all through the Kurmi Provisioning Suite interface.

Expanded management of Webex Calling Multi-Tenant features

We’ve enhanced the breadth of what administrators and end users can accomplish from within the Kurmi Provisioning Suite platform to manage more aspects of Webex Calling Multi-Tenant. This eliminates the need to manage these features from within Webex MT, so users can stay within one interface.

The Kurmi administrator or the end user can now directly manage calling features, including:

Recording Settings
Incoming/Outgoing Permissions
Enabling the Executive/Executive Assistant feature

The Kurmi administrator can now delegate the management of User Incoming/Outgoing Permissions to the site administrator. They also now are able to filter Webex users who do not have the recording feature and enable recording en masse in just a few clicks—eliminating the need to use a spreadsheet.

Streamlined Location Management for Webex MT

Kurmi administrators can now automate and onboard new sites by creating Webex Locations with numbers and default schedules. Establishing default location schedules is especially useful for streamlining the creation and management of auto-attendant features, hunt groups or call queues.

Microsoft

Updated connector permissions & authentication

To manage Microsoft Teams Phone, Kurmi Provisioning Suite must be declared as an application in Entra ID (formerly Azure AD) with API permissions to read or write data.

In 2023, we focused on updating this connection to allow for greater customization and increase security. IT teams can now configure Kurmi Provisioning Suite’s access to their Microsoft environment at a granular level, setting permissions to read and write only what is strictly necessary, in order to adhere to their organization’s workflows and policies.

Additionally, the Microsoft 365 Graph connector now supports more authentication methods including certificate-based authentication.

License reporting

Managing Microsoft licenses can be time consuming and complicated–knowing which licenses grant permissions to multiple applications, double-checking who needs access to what, etc. Kurmi offers streamlined, automated license management for Microsoft 365, including reporting widgets that show license assignment, preventing the dreaded double allocation and saving money.

Call Pickup Group management

Organizations are increasingly using Call Pickup Groups in Microsoft Teams Phones to route calls internally when an employee is unable answer their phone. Configuring these groups can involve complex provisioning activity and daily management. Within Kurmi Provisioning Suite, Pickup Groups containing up to 25 people can be created with just two clicks. So now, IT admins can delegate management of this feature to non-technical administrators, freeing themselves up to focus on more technical initiatives.

Avaya

Avaya Virtual Stations

Kurmi Provisioning Suite can manage all aspects of Virtual Stations in Avaya. Virtual Stations are assigned to the user or agent, and are used to forward calls if the user is absent for example.

Avaya CTI Stations

Additionally, admins can now manage the Avaya Computer Telephony Integration (CTI) Station from the Kurmi Provisioning Suite platform. CTI Stations are used to redirect calls to the call center agent with the most appropriate skills. CTI Stations also mean agents can accept calls directly from a computer without using a physical phone.

Zoom

Added compatibility

Zoom continues to grow in popularity as enterprises adopt more UC solutions to their tech stacks. In response, Kurmi has invested in updating our connector to Zoom environments. Now, UC administrators are able to automate provisioning for Zoom, from basic operations like adding an end user to general administration tasks, including bulk management.

Other enhancements

Connector for Enghouse Trio

In 2023, Kurmi added to its native connectors launching one for Enghouse Trio. Now, organizations that user the contact center system can manage Enghouse Trio end users and settings from the Kurmi Provisioning Suite platform – further streamlining UC administration for overtaxed IT teams.

Looking to 2024 and beyond

As we plan for the next year, we’re continuing to improve Kurmi Provisioning Suite’s feature set, leaning into our close ties with leading UC&C providers to ensure that our platform remains fully compatible with any new features that Cisco, Microsoft, Zoom, Avaya and others deploy.

To see these product updates in action, reach out to your Kurmi account manager or request a demo.

A blog post by Metrigy

It’s no secret that IT organizations are faced with the challenge of managing ever-increasingly complex operating environments with constrained resources. The last few years have seen an explosion of unified communications and collaboration (UC&C) applications and services. Today, the majority of organizations studied by Metrigy operate a mix of platforms for calling, video conferencing, and customer engagement. And, many often support both cloud and on-premises services for a variety of reasons including cost containment, security, and the need for extensive customization. At the same time, hybrid work has increased management complexity.

IT administrators face a number of challenges including:

Optimizing initial employee setup as well as ongoing management of moves, adds, changes, and deletions, ideally through automated integrations with HR management platforms
Ensuring accurate license and device configuration management to minimize costs and maximize performance
Enabling IT support to staff with access to real-time configuration information to allow them to quickly respond to trouble tickets
Supporting the needs of hybrid workers, full-time in-office staff, and those who work exclusively from remote locations
Ensuring consistency in administration management across all supported platforms and services

IT administrators often rely solely on administrative capabilities provided by their hardware and software vendors. For large organizations with multiple communications and collaboration platforms, this approach is complex. It requires training on a variety of different administrative tools with no “single pane of glass” visibility across all apps and endpoints. It also means that end users must go to individual apps to manage their own information such as passwords, profile information, and location. And, often there is little to no opportunity to automate provisioning through integrations with HR management platforms.

For those not outsourcing their UC&C management, approximately 25% of companies
participating in our Workplace Collaboration: 2023-24 global study have addressed these needs by purchasing a dedicated UC&C administration tool. Among our success group, defined as those with above average ROI for their communications and collaboration spend, it’s even higher with more than 30% of that group using specialized administration tools.

The use of these tools provides the opportunity for real-world cost savings. The majority of participants who measured the effectiveness of administration management tools saw value, with an average reduction in UC&C operational costs of 25.8%. This is achieved by 24.8% average reduction in initial provisioning time and a 25.4% reduction in the time spent on ongoing administration management. These benefits are significant and can potentially result in investments in administration management tools paying for themselves in a relatively short period of time.

Investing in administration management tools has other benefits as well. Users can access a portal to manage their own information in one place and have it propagate across all supported apps. Administrators can delegate administration to lines of business or locations to further ease the burden on IT staff. And, through integrations with IT service management platforms, those responsible for front-line service and support can quickly and easily access user configuration information to shorten the time necessary to troubleshoot end-user problems.

Those responsible for collaboration and communications management should evaluate the potential of specialized administration tools to reduce costs and simplify ongoing management tasks.

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In an effort to both adapt to hybrid workplaces and increase employee efficiency, organizations are implementing a variety of new enterprise collaboration tools. But as they do so, managing the plethora of platforms becomes complex and tedious. A Unified Communications (UC) provisioning automation tool, like Kurmi Provisioning Suite, consolidates the administration of these applications. Implementing one reduces operational management costs by 36.9% and initial user provisioning time by 46.4% (Metrigy), making these tools essential to an enterprise IT team’s tech stack.

Evaluating UC provisioning automation tool features

UC provisioning automation tools aren’t all built the same – they vary by UC connectors, additional application integrations, configuration capabilities, and more. When selecting a tool, it’s important to identify which features are mission-critical to your organization and which are added perks. Below are some common features you’ll find in UC provisioning automation software:

Communication Services Integration:

Integrate with various communication platforms (e.g., VoIP, video conferencing, messaging, email)
Configure user accounts and settings for each integrated service
Set up phone extensions, SIP trunks, and other telephony-related configurations
Manage and provision communication devices (e.g., phones, headsets, video conferencing equipment)

2. User Profile Management:

Create, edit, and delete user profiles
Define user attributes (e.g., name, email, phone number, job title)
Assign user roles and permissions

3. Directory Services:

Synchronize with LDAP or Active Directory for user authentication and attribute retrieval
Define user groups and organizational units

4. Security and Compliance:

Implement security policies (e.g., password policies, calling policies)
Control access to UC services based on roles and permissions

5. Call Routing and Forwarding:

Define call routing rules (e.g., call forwarding, voicemail settings)
Set up hunt groups, call queues, and auto-attendants

6. Conferencing and Meeting Management:

Configure virtual meetings and web conferences
Define conference room settings and resources
Manage integration with calendar systems (e.g., Microsoft Exchange, Google Calendar)

7. Device and Endpoint Configuration:

Manage and provision communication devices (e.g., phones, headsets, video conferencing equipment)
Configure device settings and profiles for users

8. Integration with Third-Party Applications:

Integrate with other business applications (e.g., CRM, HRIS, ServiceNow and other helpdesk software).

9. Self-Service Portal:

Allow end users to manage and adjust their own UC profiles and settings

10. Customization and Branding:

Customize the management tool’s interface and branding to match your organization’s identity.
Define custom templates and settings for different departments or teams.

Selecting the UC provisioning automation tool that’s right for your organization

UC provisioning automation tools aren’t one-size-fits-all – the various tools on the market all have slightly different capabilities, meaning businesses can choose the one that best aligns with their needs. Organizations ultimately should implement the UC provisioning automation tool that integrates with all or most of their current and planned UC/UCaaS applications and has the features that will have the greatest impact on their IT team’s operations.

Kurmi Provisioning Suite offers IT teams all of the features above and more, like Role Based Access Control for task delegation or Rollback for swiftly fixing errors. To see how Kurmi can streamline your UC workflows, reach out for a customized demo.

Request a demo

Kurmi’s Head of Product, Bruno Guirardel, attended Zoomtopia—Zoom’s annual conference held on October 4 & 5^thin San Jose, California. Below, he shares his top insights from the two-day event that highlighted new developments and strategies from the video conferencing leader.

AI: Pioneering the Future of Collaboration

The overarching theme of Zoomtopia 2023 was clear: AI is the future of enterprise collaboration. Multiple sessions were dedicated to showcasing how Zoom is embracing AI, unveiling new features enhanced with artificial intelligence, and discussing how organizations can harness this transformative technology. From AI Companion to Zoom Docs, Zoom has fully embraced AI to power its enterprise collaboration suite.

Zoom’s approach to AI is particularly noteworthy, too. It’s not just about boosting productivity; it’s about enhancing human connections. This human-centric perspective on technology sets Zoom apart, emphasizing the importance of technology that not only simplifies tasks but also enriches interactions and relationships in the workplace.

The Imperative of Flexibility in the Workplace

Flexibility emerged as a cornerstone in Zoom’s vision for the future of work. As organizations continue to reimagine their workspaces, Zoom emphasizes the importance of designing offices that cater to both in-person work and seamless collaboration with remote teams. This involves a focus on application diversity within unified communications ecosystems and ensuring that meeting spaces can flex to user needs. The message is clear: the workspace should adapt to its users, not the other way around.

“Zoom and…”: A Complementary Approach to Enterprise Collaboration

Creating flexibility in the office leads to another key message coming from Zoomtopia – the notion of “Zoom and…”. Zoom isn’t aiming to replace existing collaboration tools but rather position itself as a complement to an organization’s UC toolkit – and the more diverse the UC toolkit, the more organizations can lean into how teams work best, increasing productivity and collaboration. Zoom has built out many native connectors, but also has a robust API that organizations can leverage to truly customize how they use Zoom’s products, including embedded in other applications. Several conference sessions showcased how Zoom works in tandem with other applications, like Microsoft Teams, ServiceNow, Salesforce, and Zendesk.

Practical Implications for Unified Communications Management

The ”Zoom and…” message is a trend we’re seeing more of – organizations are increasingly taking a multi-vendor, multi-system approach to designing their UC ecosystems. While this increases user adoption and productivity, it creates a challenge for IT teams, often necessitating robust management solutions. Kurmi’s multi-vendor management emerges as a crucial player in this scenario, providing a unified platform for IT teams—a single pane of glass to oversee UC deployments that encompass Zoom and other tools. Kurmi’s approach alleviates the burden on IT teams, enabling efficient management and monitoring of the evolving UC landscape.

Parting Thoughts

Zoomtopia 2023 offered a captivating glimpse into the future of enterprise collaboration. Zoom’s commitment to AI and the imperative of flexibility sets an inspiring benchmark for collaboration platforms. Moreover, the “Zoom and…” emphasis on complementary integration rather than replacement highlights the need for effective multi-vendor UC management solutions like Kurmi, ensuring a seamless and efficient unified communications experience for organizations navigating the evolving landscape of work.

See how your IT team can leverage Kurmi Provisioning Suite as a single-pane-of-glass to manage your entire UC ecosystem – schedule a demo today.

In August, several Kurmi team members made their way to Las Vegas for Cisco Impact 2023, an annual sales training event for 17,500 members of Cisco’s global sales organization. This invitation-only event provided us a golden opportunity to strengthen existing relationships and establish new connections in person. It was the perfect setting to showcase how the latest features of Kurmi Provisioning Suite can significantly benefit both new and longstanding Cisco customers.

Centrally located in the event’s Partner Showcase, the Kurmi booth was abuzz with activity and animated discussions. Here, our team had the pleasure of engaging with seasoned Cisco collaborators and warmly welcomed new faces. We eagerly delved into conversations, illustrating how our combined efforts seamlessly streamline implementation and ongoing management of Cisco’s unified communications portfolio.

At the heart of the booth were live demos of Kurmi Provisioning Suite, presenting a glimpse of its prowess through various key features:

Zero-touch provisioning: Integrations with HR systems and Active Directories provide a “zero-touch” experience for users and administrators.
Cisco License Management: IT Admins can manage and monitor Webex Licenses more efficiently from within Kurmi Provisioning Suite to avoid orphaned devices and underutilized licenses.
Audit and Automatic Update: Kurmi Provisioning Suite audits Control Hub and the native Cisco UC portals, replicating any changes on the Kurmi database to ensure up-to-date data.
Log Tracking & Roll Back: Kurmi Provisioning Suite logs all operations and is the only UC provisioning and management tool with the functionality to revert any action in one click when necessary.

Partnering for Success: Kurmi and Cisco

For over a decade, Kurmi has stood as a trusted Cisco Solutions Partner, and our collaboration has been pivotal in solving unified communications challenges faced by large enterprises and organizations. We deeply value this partnership, often pooling our expertise to design winning solutions for our clients. Whether it’s guiding a migration to Webex Calling or crafting a customized provisioning and management solution, Kurmi Provisioning Suite plays an integral role.

This appreciation and recognition of our collaboration reached a pinnacle during the event, where Cisco showcased Kurmi on the stage at the Live Broadcast Closing Global Session. Truly, an honor to be recognized as a partner that significantly contributes to Cisco’s success.

A Shared Vision: Migrating to the Cloud with Kurmi

Looking ahead, Kurmi remains steadfast in our partnership with Cisco, providing more support as Cisco prioritizes migration to the Cloud. Moving unified communications to the Cloud offers organizations more flexibility while lowering overhead expenses, but the migration itself can be complex and time consuming.

Kurmi Provisioning Suite historically has been a tool utilized in these projects, allowing for controlled migrations and providing a single platform to manage multiple UC applications during the transition. But, with its new features, organizations will be able to fully automate migrations – easily extracting, validating, and even transferring data.

These advancements make Kurmi Provisioning Suite the one-stop, single-pane-of-glass for Day 0 and beyond configuration, implementation, and ongoing management. These new capabilities stand as a testament to Kurmi’s unwavering dedication to simplifying complex processes, empowering our partners at Cisco as they help their customers move from Cisco Unified Communications Manager (CUCM) to Webex Calling MT or Webex Calling DI.

Navigating the Future

As Cisco Impact 2023 neared its end, our team left feeling excited about and confident in the future of our partnership with Cisco. Together, we’re able to design and implement enterprise collaboration solutions that best fit our customers’ needs, ensuring that implementation and ongoing management is simple and practical.

Stay tuned for more updates from Kurmi as we continue paving the way for seamless unified communications migrations and streamlined provisioning and management.

In today’s swiftly changing digital landscape, where remote and hybrid work models intertwine, mastering the realm of communication tools is imperative. In this Reworked article, David Barry interviewed several industry experts, including Kurmi CEO Micah Singer, to better understand the challenges posed by UCC sprawl and uncover strategic solutions.

Organizations have adopted multiple UCC platforms, either individually or through intricate integrations, creating a web of inefficiencies. Micah attributes this complexity to the rapid adoption of new tools during the pandemic and the ongoing shift from on-premises to cloud migration projects. Yet, it’s not just the multitude of platforms causing concern; it’s the redundancies and poor integration hampering operational excellence.

Check out the full article to learn ways to effectively managing this array of tools and applications. From comprehensive assessments to intelligent platform integration, you’ll gain the insights and knowledge needed to regain control over your UCC landscape.

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