Government and Public Sector
Manage Unified Communications, Contact Center, and Compliance at Scale
UC Challenges in Government
Operational Complexity
Public sector organizations like government agencies, school systems, and law enforcement agencies are under increasing pressure to maintain up-to-date, efficient, and secure UC. The drive to move to the cloud is as strong as anywhere else, but the preponderance of legacy systems can be limiting and frustrating. These organizations are often large and distributed, with the need to support a wide variety of devices and apps, which can make onboarding staff a challenge.
Budget Challenges
IT teams within public sector organizations must often operate under very tight budgets. Such constraints can inhibit investment in digital transformational initiatives, even those will improve the wider community through better/more efficient services or improved access to communications and data.
Agility
Many IT teams in the public sector operate under a “make do” mandate, often keeping legacy platforms operational well past their point of usefulness. The result can be difficulties in coping when organization-wide changes are required such as during COVID lockdowns when many found it challenging to support work-from-home.
Security and Data Integrity
Government entities are more vulnerable to cyber-attacks as they hold critical and confidential information. They must be able to track IT Admin actions and secure workflows and access to data within their ecosystems to comply with numerous regulations for data security
20+ Built-in Connectors for the Leading UC and Collaboration Providers
Smarter UC Management and Provisioning Automation for Government and Public Sector
With Kurmi Provisioning Suite you can streamline your workload to manage collaboration services, dial plans, meetings, messaging and devices across vendors and deployment environments.
Simplify
Streamline management via a single point of integration between IT and UC systems.
Delegate
Easily delegate routine tasks to local IT management and intra- or inter-agency helpdesks.
Secure
Securely manage UC processes and data in compliance with federal and local regulations.
Automate
Automate provisioning of different user profiles via easy-to-use templates–staff, volunteers, and front- or back-office personnel.
Integrate
Seamless integration with third party ITSM, HR and Active Directories streamlines user onboarding and support tickets.
Migrate
Ease all types of migrations, including on-prem to cloud, legacy to new technology, and from one environment to another.
Better Outcomes and Happier Teams
- Create Better IT Admin Experiences
- Reduce costs
- Save time
- Increase productivity
- Avoid errors
- Improve service quality
