Oct 20 – 22 | ServiceNow HQ – Santa Clara, CA

ServiceNow orchestrates. Flow executes.

At ServiceNow Nexus Service Operations, we’re showing how Kurmi Flow closes the gap between a unified communications (UC) request logged in ServiceNow and the actual work of fulfilling it. New user setups, voice activations, role changes, and phone number updates get triggered from a Service Catalog request or a ServiceNow AI agent and are completed without anyone leaving the ServiceNow platform, whether you connect through the Kurmi Flow Integration app or build a custom connection using Flow’s API or MCP Server.

Haven’t registered for Nexus yet? Great news, it’s free for ServiceNow customers. Learn more here.

What we’re showcasing at Nexus

• – Zero-touch fulfillment, triggered by ServiceNow: Requests move from Service Catalog item to completed action without a manual handoff.
• – Faster time to fulfill, fewer escalations: Every request stays logged in one system of record, so more get resolved at L1 instead of bouncing up the queue.
• – Governed automation, not scripts: Role-based access, scoped and temporary permissions, and a full audit trail back to the originating ticket in ServiceNow, with one-click rollback in Flow.
• – One connection, 25+ platforms managed: One integration with Flow covers Microsoft Teams, Webex, Cisco UCM, Zoom, Genesys, and 20+ more UC platforms, instead of wiring ServiceNow to each one separately.

Let’s meet in Santa Clara

Every enterprise fulfills UC requests a little differently. Stop by the Kurmi booth, or scheduled a dedicated meeting, and let’s talk through your specific workflows to see how Flow can fit.