Department Admin Training

1 day

E-learningClassroom

Audiences: Kurmi UsersSystems IntegratorsMSPs

Objective:

The goal of this training is to become proficient in day-to-day user operations with Kurmi Provisioning Suite and Self-Service Portal. This training combines theory with hands-on training.

Skills:

• Proficiency in using a workstation (web browser, office automation).
• Basic knowledge of IP telephony a plus.
• Familiarity with Unified Communications ecosystem equipment, with user management in these systems, technical vocabulary, etc. is also a plus.

Curriculum:

Introduction to Kurmi Provisioning Suite & Self-Service Portal

• General Ergonomics
• User Quick Create
• User Management from the Active Directory
• Terminal Management
• Phone Number (DID) Management

Call Server-Specific Admin:

• Voicemail
• Instant Messaging
• Softphone
• Cluster Management
• Key Management