Systems Admin Training

3 days

Classroom

Audiences: Kurmi UsersSystems IntegratorsMSPs

Objective:

Take control of the features in the Kurmi Flow. Become proficient in managing day-to-day operations and all administration levels.

Prerequisites: Department Admin TrainingCompany Admin Training

Skills:

• Proficiency in using a workstation (web browser, office automation).
• Basic knowledge of Linux administration, XML and JavaScript is recommended.
• ToIP/UC knowledge is mandatory (UC equipment knowledge, resources management on the systems, technical vocabulary).

Curriculum:

The curriculum described below is for information purposes, and can be adapted on a case-by-case basis. A single UC solution will be covered (Cisco, Microsoft, or Alcatel Lucent Enterprise). If the design includes an additional UC solution, an extra half-day may be needed.

Department management, admin profiles, certain advanced features, and self service are not covered in the three days.

Practical exercises will be carried out throughout the training, and a certification exam is proposed at the end of this training.

Day 1

• Introduction to Kurmi Flow
• General ergonomics
• Editor annex (Cisco UCM, Microsoft Teams, ALE OpenTouch/OXE, Avaya)

Day 2

• Installation/ update process and support
• System-level administration

Day 3

• Company-level operations
• Configuration lab based on dictionary and package configuration
• Advanced configuration