May 5-7, 2026 | Las Vegas, Nevada, USA

A new employee’s UC services are approved in ServiceNow, but someone still has to provision them. Until now. 

Today, unified communications & collaboration provisioning is the step that falls outside ServiceNow’s reach. The catalog request closes, the email goes out, and somewhere downstream a UC admin logs into three separate systems to execute what ServiceNow already approved. Flow eliminates that gap entirely—turning UC&C provisioning into a zero-touch step included in your existing ServiceNow workflows. 

Stop by our kiosk and we’ll show you exactly what that looks like in practice.  

What we’re showcasing at Knowledge 2026 

Zero-touch UC provisioning, initiated by ServiceNow  

When HR submits an onboarding request in ServiceNow, Flow ensures the employee has the right phone service, number, routing, and collaboration access before they walk in the door. No chasing the UC team. No parallel workflows. No day-two scramble. Just a closed request and an employee set up for success Day 1. 

Reduced MTTR across IT and HR workflows  

Every hire, transfer, and departure triggers instant, zero-touch changes across 20+ platforms, including Cisco UCM, Webex, Microsoft Teams, and more, collapsing the time between request and resolution and driving down MTTR and Time to Fulfill where it matters most. 

Governance, audit, and rollback built in  

Every UC change triggered through ServiceNow is logged, auditable, and reversible in one click within Flow.  

Let’s Meet in Las Vegas 

If you’re attending ServiceNow Knowledge 2026 and want to: 

• – Close the automation gap between ServiceNow and your UC&C stack 

• – Eliminate manual provisioning across onboarding and offboarding workflows 

• – Keep your CMDB in sync with the actual state of your communications environment 

• – See the new Flow ServiceNow App in action 

• – Build a ServiceNow AI agent that tackles UC&C provisioning 

Schedule time with our team before the event and we’ll make sure you walk away with something actionable.