Kurmi Flow para la Solución de Colaboración Alojada (HCS) de Cisco

Service Providers can establish scenario workflows and engineering rules that streamline Cisco HCS customer deployments. Using these workflows simplifies dial plan and new release management, increases productivity, and accelerates the billing of new customers.

With Flow, you can automate all your moves, adds, changes and deletes (MACD) workflows and processes. Create user profile or access phone number ranges in real time. Connect Kurmi to your customers’ Active Directories (LDAP) for “Zero-Touch Provisioning,” and set up standardized and repeatable processes. Automating your operations saves you time and money while reducing the risk of human error.

Flow makes it easy to customize environments for customers—create rules, adapt name formatting and link services together with a low-code/no-code graphical editor.

Flow's advanced role-based control management and user-friendly interfaces let you delegate day-to-day management to your customers’ admin teams or end-users. Within the platform, the admin teams have a unified view of their infrastructure, resources, and end users. And the Self-Service portal provides a “white label” solution to enable your customers’ end-users to manage basic operations themselves, such as password resets, call-forwarding management, or services activation.

Audit trail, tracking, and roll-back features ensure that you are always in the loop and can easily remedy any unintended changes your customers make.

Because Flow is the single platform to manage a variety of UC tools, your organization can expand to provide a variety of UC and Cloud services to your customers–both to meet customer requirements and market demand. Differentiate your offerings from competitors by tapping into Flow's connectors across full Cisco UC Suite, Webex Suite, Webex Calling, UCCX, PCCE, and for other vendors like Microsoft.

Service providers moving operations to the cloud can rely on Flow's native support for migrating their HCS customers to Webex Calling. Use native Kurmi connector to seamlessly move clients and users to Webex Calling while keeping the same administration and management platform.