Kurmi for Avaya Aura Call Center Elite
Smarter UC Management and Provisioning Automation for Contact Centers on Avaya.
Optimize Your Day-to-Day Avaya Call Center Elite Operations
Kurmi Provisioning Suite lets you manage your contact center users from a single interface. Agents can be automatically provisioned or migrated to the right bundle of communications services based on their profile (function, teams, sites). Supervisors can adjust skills and schedule in advance groupmodification based on campaign or immediate needs. Kurmi provides a scalable solution, from smaller deployment to larger numbers with Avaya Call Center Elite.
Fast Provisioning for Avaya Call Center Elite
Provisioning and administration for contact centers can be complex and time-consuming. Complicating matters: Contact Center (CC) and Unified Communications (UC) operations are often managed in different teams.
Kurmi Provisioning Suite revolutionizes the way you manage and provision users across your Avaya environment. You can now provision a new agent or supervisor with one click. Users are automatically created in Kurmi (with phone lines, softphone, etc.) and you can easily assign sites, skills, competence levels and groups within one form.
Avaya Call Center Elite Routing Operations Management
Kurmi allows you to delegate administration management to site supervisors. They can easily apply and change skills in real time to respond to changing traffic conditions and performance.
Work the Way You Want to, Not the Way You Have to
Get all the tools you need to streamline and optimize the day-to-day management of users on your enterprise communications systems.
Avaya Elite Agent Provisioning
Move, Add, Change, Delete agents from a single pane of glass eliminating complexity. Provisioning now takes a matter of seconds.
Profile and Competence Levels
Easily assign and manage profiles (agent or supervisor), skills, groups, and competence levels of agents
DID Number Management
Access numbers in your DN pools across multiple locations or clusters in real time. Automatically assign available numbers.
Role-Based Access Control
Define the rights and level of autonomy of each of your local supervisors. Delegate to local supervisors and team leaders (routing rules, etc.)
API and SDK Connector
Easily integrate your Kurmi Provisioning Suite with your IT systems (such as ServiceNow for ITSM) to streamline your internal workflows.
Scheduling and Grouping
All operations (move, add, change) can be grouped and scheduled to be performed on the date and time of your choice. Plan your call campaign and reskilling in advance
Log History and Rollback
Monitor all operations performed on your system and revert any changes when necessary.
Bulk Management
Need to make a change to all agents of a site? Kurmi Provisioning Suite lets you perform bulk changes to your agents as you need.
Directory Synchronization
Integrate Kurmi with your directories (LDAP) to automate user provisioning and attribute change.
Featured Resources
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