Kurmi for Avaya Aura Call Center Elite
Smarter UC Management and Provisioning Automation for Contact Centers on Avaya.
Optimize Your Day-to-Day Avaya Call Center Elite Operations
Kurmi Provisioning Suite lets you manage your contact center users from a single interface. Agents can be automatically provisioned or migrated to the right bundle of communications services based on their profile (function, teams, sites). Supervisors can adjust skills and schedule in advance groupmodification based on campaign or immediate needs. Kurmi provides a scalable solution, from smaller deployment to larger numbers with Avaya Call Center Elite.
Fast Provisioning for Avaya Call Center Elite
Provisioning and administration for contact centers can be complex and time-consuming. Complicating matters: Contact Center (CC) and Unified Communications (UC) operations are often managed in different teams.
Kurmi Provisioning Suite revolutionizes the way you manage and provision users across your Avaya environment. You can now provision a new agent or supervisor with one click. Users are automatically created in Kurmi (with phone lines, softphone, etc.) and you can easily assign sites, skills, competence levels and groups within one form.
Avaya Call Center Elite Routing Operations Management
Kurmi allows you to delegate administration management to site supervisors. They can easily apply and change skills in real time to respond to changing traffic conditions and performance.
Work the Way You Want to, Not the Way You Have to
Get all the tools you need to streamline and optimize the day-to-day management of users on your enterprise communications systems.
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