Kurmi for Cisco Unified Communications Suite

Simplify and automate UC Management and provisioning for Cisco’s UC Suite – On Premises Platforms.

Companies from 1,000 to 100,000+ Users Trust Kurmi

Seamless User Management Across Cisco UC Suite

Managing Cisco’s UC Suite – Cisco Unified Communications Manager (CallManager), Cisco Unity Connection (CUC), and Cisco IM & Presence modules from their native interfaces can be complex. Kurmi Provisioning Suite dramatically reduces the time it takes to onboard and offboard users, groups, and endpoints by streamlining your workload through a single pane of glass.

Kurmi’s automation removes many of the redundancies in provisioning and management workflows, simplifying the tasks down to a few clicks. With Kurmi, IT teams not only save time and money, but reduce risk of human error, too.

Onboarding and Offboarding Made Easy

Kurmi helps your organization make the most of the CUCM (CallManager) and Unity collaboration features, such as web conferencing, video, and integrated calling. Kurmi automates the provisioning process, which otherwise can be painful and time-consuming. Within the Kurmi UC management platform, you can:

Automate full-cycle, zero touch provisioning via integrations with Active Directory and ServiceNow or HR systems
Track DID number assignments in real-time
Use API Triggers to extend provisioning actions outside of Cisco
Manage end-users in bulk

Delegate Common Administration Tasks for Cisco UC Suite

Free up your valuable Cisco IT experts to work on more strategic initiatives than daily MACD tasks With Kurmi Provisioning Suite, you can delegate day-to-day operations to other employees such as helpdesk staff, local administrators, and HR assistants.

Kurmi’s advanced role-based access control (RBAC), rollback, scheduling features and more, let you simplify the day-to-day administration of Cisco Unified Communications Suite.

A Self-Service Portal for CUCM and Unity Connection

Empower end users through a self-service portal for lower-level operations like call forward management, password reset, and remote phone control. You can define the specific level of autonomy for your users based on your internal policies while reducing the number of IT requests and workload of your support team.

Work Smarter, Not Harder

Get all the tools you need to streamline and optimize the day-to-day management of users on your enterprise communications systems.

User Profile Templates

Create end-user profile templates with different services (Jabber, phone number, voicemail, SNR) by function – sales, marketing, product, finance, HR, customer support. Maintaining templates is straightforward and activating or deactivating services can be done with the click of a button.

Site Templates

Quickly and seamlessly deploy new sites or update existing ones. Adjusting name formatting, Dial Plan, and infrastructure configuration is a breeze with Kurmi Site Template.

Role-Based Access Control

Kurmi's advanced RBAC features allow system admins to create delegation profiles for helpdesk and other staff without compromising security. Each admin and user’s access can be restricted, ensuring security and data integrity, improving overall ease of use.

Log Tracking and Rollback

Kurmi’s Log Tracking and Rollback features prevent accidental changes to end users. Kurmi keeps a record of all changes—allowing you to undo them with a click. Logs can also be referenced for future problem-solving.

Bulk Administration

Changes can be made to a group of users or to all users at one site, saving time and effort. This also eliminates errors that can happen when these changes are done one-by-one manually. Get rid of your old BAT tool and embrace Kurmi bulk management.

DID Number Management

Take the guesswork or reliance on an outdated Excel spreadsheet out of the equation. Review your DN pool of available numbers from multiple locations or even multiple clusters in real-time.

Scheduling and Grouping

Work smarter, not harder by grouping similar operations together and scheduling them to launch at a later time when system resources are less busy or after business hours to avoid service disruptions.

Self-Serve portal

Improve your employee experience and free up your support team by giving end-users the ability to make basic changes without having to put in a helpdesk ticket.

LDAP Sync

Kurmi synchronizes with your directories to automate new user provisioning, eliminating the need to manually enter or import end user information and profiles into CUCM. Plus, LDAP Sync works two ways, writing back important information, like a phone number, to your directories.

API

Integrate with ServiceNow, Workday, and other applications to automate your business operations workflows on Cisco UC Suite.

SDK

Create custom connectors to your internal applications (not limited to UC) to make sure all your users are fully set up.

Audit / Discovery Automation

Kurmi automatically discovers existing configurations (users, lines, devices, services, settings). If admins are still performing changes in Cisco UC Suite, Audit will replicate them in the Kurmi database to ensure up-to-date data.